1st Line Support Engineer- Leading IT Services Company based in Eltham

Recruiter
Liberty Resourcing
Location
London
Salary
16000.0000
Posted
13 Apr 2017
Closes
13 May 2017
Contract Type
Permanent
Hours
Full Time

1st Line Support Engineer

Based in Eltham, SE9

Starting salary: £16,000 - £17,000

Service desk hours: Mon-Fri, 8am-4pm/9am-5pm

Reporting to the IT Helpdesk Manager

*Benefits: 20 day’s Annual leave plus Bank Holidays- Company lunch monthly- Pension scheme- Career progression*

This is an exciting opportunity to join a leading IT Services company based in Eltham, London. My client is looking for a confident and friendly individual to join their growing team. Within this role you will be responsible for delivering a high quality customer centric service to customers and clients. The successful candidate must have at least 1 years’ experience working on an IT Helpdesk within a business services environment.

Key Responsibilities:

  • Answer all IT calls from customers in a professional manner

  • Ensure that all IT issues are logged via the Service Desk ticketing system and dealt with promptly and when needed, escalate to the relevant person

  • Manage ticket system (1st line, 2nd line, escalations)

  • Ensure SLA’s are met

  • Complete daily checks

  • Understand automated checks and monitoring with RMM System

  • Help company retain ISO9001 with helpdesk related documentation creation and upkeep

    Requirements of the 1st Line Support Engineer:

  • Degree level IT qualification

  • Good pass grades for English

  • Live within 10 miles of SE9 and be within 1 hour’s commutable distance

  • Ability to think strategically and to analyse issues

  • Credible and confident

  • Intellectually strong and commercially astute

  • Possesses excellent written and verbal communication skills

  • Ability to work flexibly to meet the needs of the business

    Required technical knowledge of the 1st Line Support Engineer:

  • All Windows Server/Desktop environments

  • Active directory

  • MS Exchange

  • Various backup applications

  • Basic Networking knowledge