1st Line Support Engineer- Leading IT Services Company based in Eltham

Liberty Resourcing
13 Apr 2017
13 May 2017
Contract Type
Full Time

1st Line Support Engineer

Based in Eltham, SE9

Starting salary: £16,000 - £17,000

Service desk hours: Mon-Fri, 8am-4pm/9am-5pm

Reporting to the IT Helpdesk Manager

*Benefits: 20 day’s Annual leave plus Bank Holidays- Company lunch monthly- Pension scheme- Career progression*

This is an exciting opportunity to join a leading IT Services company based in Eltham, London. My client is looking for a confident and friendly individual to join their growing team. Within this role you will be responsible for delivering a high quality customer centric service to customers and clients. The successful candidate must have at least 1 years’ experience working on an IT Helpdesk within a business services environment.

Key Responsibilities:

  • Answer all IT calls from customers in a professional manner

  • Ensure that all IT issues are logged via the Service Desk ticketing system and dealt with promptly and when needed, escalate to the relevant person

  • Manage ticket system (1st line, 2nd line, escalations)

  • Ensure SLA’s are met

  • Complete daily checks

  • Understand automated checks and monitoring with RMM System

  • Help company retain ISO9001 with helpdesk related documentation creation and upkeep

    Requirements of the 1st Line Support Engineer:

  • Degree level IT qualification

  • Good pass grades for English

  • Live within 10 miles of SE9 and be within 1 hour’s commutable distance

  • Ability to think strategically and to analyse issues

  • Credible and confident

  • Intellectually strong and commercially astute

  • Possesses excellent written and verbal communication skills

  • Ability to work flexibly to meet the needs of the business

    Required technical knowledge of the 1st Line Support Engineer:

  • All Windows Server/Desktop environments

  • Active directory

  • MS Exchange

  • Various backup applications

  • Basic Networking knowledge