Technical IT Support Specialist - French Speaking

83zero Ltd
13 Apr 2017
13 May 2017
Contract Type
Full Time

Company Overview

My client are a Global Leading Software Company who are growing their UK based Technical Support team in Bracknell to support their EMEA customer region.

This is an exciting opportunity not just to join a Global Software vendor but also to be part of their UK adventure as you will be an important part of shaping their UK culture and Technical Support Team.

Due to their continued successes and achievements they have seen a mass amount of growth worldwide with strong partnerships and a very impressive customer base from the likes of NASA, Harvard University and the United Nations to name a few!

Position Overview

This position will see you join my clients UK based Technical Support team. You will be fully trained in their market-leading product, but will be facing different technical challenges on a daily basis on Infrastructure based technology.

This is very technical stimulating position, as you will be focussed on complex troubleshooting and providing an excellent service to their customers across the EMEA region.

My client wants Engineers who are passionate about troubleshooting and get a kick out of solving complex issues and are keen to expand upon their technical and softer support skills. They also want to find techy’s who are collaborative, agile and love to be challenged!

You will not only be a Support Specialist for customers, but also my client’s partners and re-sellers.

Required Skills

·Experience working in a Technical Support or Systems Administrator position.

·Have both excellent verbal and written French and English Language skills

·Can show extraordinary Customer Care skills where you go above and beyond to fix their technical issues

·Has the ability to think quickly on your feet, whilst able to manage busy work loads

·Has a desire to be challenged in what you do and is keen to knowledge share and help build your own/the team’s skills further.

·Experience working on multiple platforms such as Windows, Linux or Mac OSX

·A good understanding of Networking and OS commands/protocols

·Experience working with Active Directory, DNS and DHCP

·Experience with any print management software such as PaperCut, Equitrac or YSoft would be beneficial but not essential.

·Experience or exposure to working with PowerShell would be beneficial but not essential

·Experience working with MS SQL would be beneficial but not essential.

·Excellent verbal and written communication skills

Excited Yet? Get Ready to Apply!This is an exciting opportunity for a French Speaking Technical Support Engineer to join an innovative, fast paced and growing organisation within a technical challenging position!

If you are reading the above profile and saying 'That’s me!’, then I look forward to receiving your application!