Business Manager

Easy Web Recruitment
13 Apr 2017
13 May 2017
Contract Type
Full Time
Business Manager 

Our cleint is a leading specialist in the field of Home Emergency Insurance offering bespoke, highly-customised policies ideal for their intermediary partners to service the Home Emergency market. Our client offers every partner and customer a delightful and inimitable experience. 

Position: Claims Business Manager 
Location: Stourbridge, West Midlands 
Job Type: Full Time, Permanent 
Salary: Up to £40k per annum 
Benefits: 20 days holiday, plus bank holidays, increasing to 30 days after a years service; holiday buy and sell scheme; Intu Merry Hill Discount; Car Breakdown Insurance; Legal Expenses Insurance; Income Protection; Pension Contribution; Home Emergency Insurance; Death in Service; opportunity to study for industry-recognised qualifications. 

About the role: 

Our client has an exciting opportunity for a motivated, ambitious and inspiring leader, to join the Group Management Team as a Business Manager. 


As the interface between their technical home emergency claims team and their customers, the Business Manager is responsible for ensuring total excellence of service delivery and consequent development of their home emergency business. You will work alongside their sales and underwriting team to analyse market trends, competitor products and explore opportunities for growth, culminating in the development of the Group strategic proposition. 

As a Business Manager, you will be responsible for leading their fast-paced team, working closely with their Contractor Network Manager to maintain and develop their specialist network of independent engineers, exploring new opportunities for partnerships and growth nationally. Similarly, maintaining strong relationships with the Group’s brokers from a service and improvement perspective is essential as the face of their emergency team. 

About you: 

- Excellent verbal and written communication skills 
- Strong numerical skills 
- Developed leadership behaviours and management skills 
- The ability to motivate, inspire and lead a team to success 
- Excellent business to business relationship management skills 
- Demonstrable experience in a management-level role 
- A proven employment record within a customer service delivery environment 

You may have experience of the following: Business Manager, Customer Service, Business Development, Contract Management, Multi-Site, Claims Inspector, Operations Manager, Team Leader, Contract Delivery, Strategic Planning, KPIs, Budgeting, Reporting, Team Management, Compliance, etc. 

This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.