Branch Customer / Senior Customer Advisor - Cramlington

Newcastle Building Society
13 Apr 2017
13 May 2017
Contract Type
Full Time

Departmental Overview

The Society’s branch network represents the face of Newcastle Building Society on the high street in our Heartland the North East of England. The main purpose of the branches is the provision of savings and mortgage accounts underpinned by solid Financial Advice for those who live in and around our branch locations, that are spread right across the North East of England, Cumbria and the Scottish borders. We deliver these services whilst providing excellent customer service.

A priority for the branch network is maintaining great relationships with both existing and potential customers through maintaining regular customer engagement and being there to help them understand and address their ever changing financial needs.

We aim to be central to the Communities in which we are located providing support to charities, schools and good causes that exist locally.

Role Summary

This is a full-time position, 35 hours per week, Monday - Friday 9am - 5pm (plus Saturday 9am - 12pm on a rota basis).

Understand how best to help customers by applying the branch understanding needs process, suggesting options customers may consider and identifying leads for the relevant advice specialists.

Responsible for till operation, cash management, branch administration, servicing, balancing and cash replenishment.

Efficiently complete all administration in relation to customer enquiries, leads and sales, utilising the Societies customer management systems.

The role also offers the opportunity to progress to a Senior Customer Advisor which involves taking more responsibility as required by management such as till operation, cash management, branch administration, servicing and balancing and cash replenishment.

Skills and Experience

As a Customer Advisor, you will be working as part of an already successful team that provides 1st class, market leading customer service.

You will possess great communication skills that will result in high levels of customer satisfaction and customer advocacy for use of our products and services.

A proven ability to work as part of a team and deliver the high standards we require is essential.