Customer Success Manager

Recruiter
Business Back-Up Professional Appointments Ltd
Location
Slough
Salary
22000.0000
Posted
13 Apr 2017
Closes
13 May 2017
Contract Type
Permanent
Hours
Full Time

Our client an IT software company based in Slough is currently looking for a Customer Success Manager to join their Sales Operations team. The ideal candidate will proactively communicate with their customers through phone and email and address inbound requests to ensure their customers stay motivated and successful throughout their journey with the company. This person will have passion and confidence in the company’s products, as they will be working on a team dedicated to the success of our new customers

Duties

  • Prioritise communication with clients based on effectiveness and efficiency (inbound v. outbound, email v. phone, individual v. group, etc.)
  • Measure the success of your efforts through monitoring customer metrics, usage milestones, and customer satisfaction ratings.
  • Refine processes and procedures based on testing and learning from new ideas.
  • Communicate within the team to understand the holistic view of the company’s suite of products and ensuring all the features and capability are being fully utilised.
  • Proactively contact clients through multiple mediums to encourage their continual progress in webinars, e-learning participation in training sessions.
  • Collaborate on initiatives taken within the department and throughout the organization
  • Maintain an upbeat and enthusiastic attitude and outgoing personality that inspires our clients and fellow team members.
  • All other duties as assigned

Required:

  • Excellent written and spoken English communication skills and experience communicating with the "General Public"
  • Experience inspiring others to action (sales, leadership, fundraising, public service, charities, etc.)
  • Comfortable with technology, and quick to learn new technologies/solutions or potential ways to communicate with and contribute to our learners’ success.
  • First-hand knowledge and understanding of the world of accountancy
  • Ability to treat every customer with a positive, respectful attitude in every situation.
  • The Ability to multi-task in fast paced environment
  • A positive attitude, outgoing personality, and infectious enthusiasm

.