Travel Reservations Agent- Call Centre- Farringdon

13 Apr 2017
13 May 2017
Contract Type
Full Time
My Client, Europe's leading seller of spa travel packages and holidays are recruiting for a Reservations Sales Agents for their call centre based in Farringdon!

Salary: £22,000 rising to £24,000 after 6 month probation plus commission OTE £28,000

Hours: Monday- Friday 09:00-19:00pm working on a shift pattern of either 9-5.30pm, 9.30-6pm or 10.30-7pm on a rota basis

1 in 4 Saturday working will be required between 9.00 am and 5.00 pm on a rota basis

The role:
You will be working in a fast paced and challenging role liaising between clients and venues to book all elements of a customer's day spa break.

*To act in a professional and efficient manner to phone and email enquiries
*To take details from the customer, communicating in a polite and friendly way to identify the customer's exact needs and requirements
*To communicate with the various reservations departments at specific venues in order to check availability and discuss availability, treatment times and specifications maintaining professional relationships
*To follow up with customers, venues and other third parties to close sales and take payment
*To identify potential new business from old leads
*Use initiative to up-sell and cross-sell other products to the customer
*To maintain a high level of product knowledge at all times through ongoing training and daily use of company website
*Consistently working to achieve individual and team targets / KPI's
*Other additional administration duties as required

Required Experience
* Experience of working in a telephone based Reservations sales role previously would be preferred.
*A team player, with the ability to communicate with different departments and venues effectively
*Carry effective organisational skills and posses' the ability to multi-task
*Proven ability to work under pressure
*Dedicated and determined in achieving set targets / KPI's consistently

What's in it for you?
*Competitive basic salary, with uncapped earnings
*Regular trips to spas and hotels across the company
*Summer and Christmas socials
*Extensive training and opportunities to develop in a fast-growing company!

Please note assessment days are being held every Wednesdays so candidates must be available to attend on this date if shortlisted.

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.