Technical Support Engineer

Pearson Whiffin Recruitment Ltd
13 Apr 2017
13 May 2017
Contract Type
Full Time

We are currently recruiting for a fantastic organisation that are seeking to recruit a client facing Technical Support Engineer to provide technical support and training on the installation and commissioning of products, ensuring that this is done to the highest possible standard.

Duties will include:

  • Providing technical support to all customers via telephone and email as well as site visits (ensuring a prompt and accurate resolution
  • Providing detailed product training to all customers and staff, ensuring delegates demonstrate a full and accurate understanding of products
  • Ensuring accurate recording of all technical issues within the company SAP system in order to assist the monitoring of customer satisfaction
  • Supporting the sales department on any technical matters during customer meetings, seminars, exhibitions etc.
  • Maintaining an optimal level of customer satisfaction and frontline support whilst identifying specific customer needs
  • Expanding and maintaining knowledge of competitor products, updating the business of any new developments or technologies being used
  • Ensuring that all customer complaints are handled in line with the company complaints procedure and any unresolved issues are escalated to the line manager
  • Ensuring the accuracy of all sales and technical documentation is maintained whilst liaising with relevant departments for any and all updates
  • Creating written reports, following a site visit, ensuring that the cause as well as the solution are fully logged
  • Maintaining and developing training material for use both internally and externally
  • Logging technical service calls on company SAP system

Skills and experience required:

  • Previous experience working in a similar role is required
  • Experience in installing and/or commissioning of safety equipment/devices, a sound understanding of system design codes
  • Computer skills - Ideally have SAP experience but must be proficient in MS packages
  • FIA Training Certificates, HNC in Mechanical or Electrical Engineering
  • Advanced oral and written communication skills
  • Time management, multi-tasking, and prioritisation skills
  • A critical thinker and active listener
  • Good time management skills
  • Strong analytical and problem solving skills
  • Self-starter with the ability to work effectively in a team environment

Apply now!