Product & Billing Manager £20k -£25k - Coventry

Strand Recruitment Ltd
13 Apr 2017
13 May 2017
Contract Type
Full Time

Product & Billing Manager £20k -£25k - Coventry

A fantastic opportunity has arisen to work for one of the fastest growing telecommunication providers in the UK as the Senior billing provider. This role offers progression and development as well as a car allowance on completion of probationary period.

Working Hours - 9.00 am to 5.30 pm. Can extend during Bill Run & DD Periods

Key Requirements -

  • Must be a team player & look at a new role long term
  • Must have minimum 6-12 month’s experience in Telecoms Reseller Billing Platforms like Ability, E Billz, Uno etc.
  • Should be willing to work in a Small Business environment with a small team, plus the offshore teams
  • Analytical skill, ability to question & troubleshoot CDRs, Service Files, Billing Information etc.

Key Tasks & KPIs -

  • CDR rejects monitored all working days of the month
  • CDR downloads from all Carriers timely end of calendar month, & follow ups with Carriers to include this has been received timely & in full, & has been uploaded & confirmed as received to our internal & external billing team via FTPs
  • Monthly CDRs = Service File rejects carried out by whole team, making sure this happens correctly.
  • Do Manual checks on CDR’s looking for incorrect or unexpected charges from any of our carriers.
  • Audit of carrier invoices, dispute wrong charges in sync with L1 Team, & push for credits & dispute wins with our Carriers once Bill Run process is over.
  • Continue to maintain the Carrier Dispute Management Reporting, including any wins.
  • Work with Billing Bureau to produce bill run report, sign this off and request dispatch of all E-invoices.
  • Ensure disputed items for all carrier’s report is received from offshore billing team, check content, then raise dispute directly with carrier
  • Review 'not charging customers’ report received from offshore billing team to ensure this is correct,
  • When all figures (profit & Loss report etc.) are available from L1 Team, produce the Management report for Board to review, with all the Manual Changes.
  • Update carrier invoice information and other various billing / GP related reports for Board to review.
  • Send bill run DIRECT DEBIT split breakdown email (Based on the information received from Nisha).
  • Assist with Pays report, this includes new starter information, commission payments, sick days’ deductions, team bonus payments, advance payments, expenses etc
  • Ensure all Admin & Manual Charge rate card is up to date, & being correctly applied on Bill Run
  • Find & report to the team as a whole, & the Board margin & GP & other improvement areas within the after sales side of the Business on a weekly basis.
  • Ensure all processes of the Business in after sales, inc Credit Control are hitting targets.
  • Report all payable invoices of the Business in the short term via Sage & Ruby in the internal cash-flow report.

Growth Potential -

  • Car Allowance of £3K a year will be paid upon successful completion of probationary period
  • The right candidate could progress to a Senior role within 12 months’ time
  • Pay reviews take place depending upon your performance
  • Further ownership of Bill Run £ Targets in revenue & Gross Profit objectives & after sales revenues from the Level 1 Offshore team will result in bi yearly bonuses.
  • Opportunity to be a part of a very exciting growth story in a small but growing Business, which has grown to circa £1.3M in annual billing in 32 months.