IVA Quality Officer

One Advice
13 Apr 2017
13 May 2017
Contract Type
Full Time

Role:               IVA Quality Officer
Location:        Sale, M33 (Manchester)
Department:     IVA One Advice Ltd
Salary:            £20,000 – £24,000 (DOE)
Hours:             40 Hours per week
                      Rotational shift pattern between 08:00 – 20:30

Job Purpose

Responsible for Pre Assessing all potential IVA Packs, liaising with the client, affiliates, creditors and other parties where necessary in order to obtain all the information required to produce an IVA proposal.

Key Responsibilities

  • Liaising with clients, affiliates & Creditors
  • Gather a variety of information from the client and their creditors via the telephone and by written correspondence
  • Liaising with other professionals
  • Obtain missing information/documentation
  • Complete money laundering checks
  • Be aware of current Insolvency legislation
  • Attend training workshops and courses as required
  • Regular liaison and correspondence with the client and their creditors prior to the creditors’ meeting
  • Monitoring return of signed documentation from client
  • Prompt transfer of ‘dead’ files to Debt Management Sales
  • Awareness of alternative debt solutions
  • Ongoing liaison with the Insolvency Practitioner
  • Maintenance of case records and relevant systems (CCS/SIVAS/Case Trackers)
  • Maintenance of file in accordance with case filing index
  • Ad hoc duties and projects as required
  • Co-Ordinate an in-house diary system
  • Booking in SIP3 calls as and when required

Key Skills

  • Computer literate with a thorough knowledge of Microsoft Office (Word/Excel/Outlook)
  • Excellent telephone handling skills
  • Excellent letter writing skills
  • Excellent organisational and administration skills
  • Strong time management skills
  • Used to working to targets in a pressured environment
  • Ability to work well as an individual and as a member of a team
  • Knowledge of current Insolvency legislation
  • Previous experience as a Case Drafter
  • An excellent timekeeper with a flexible approach to meeting the needs of our customers

Employee Benefits

  • Holiday Buy Scheme
  • Life Insurance (Death in Service)
  • Private Medical Insurance
  • Free Hot & Cold Drinks
  • Cashback Scheme
  • Child Care Vouchers
  • Eye Care Vouchers
  • Subsidised Gym Membership
  • Plus many more

Company Information

The One Advice Group provides a range of legal and personal insolvency services for customers nationwide. The Group incorporates a number of brands including Harrington Brooks and OpenDoor.
As one of the UK’s leading debt solution providers, we currently help over 50,000 customers manage their debts through solutions such as Individual Voluntary Arrangements (IVAs), Debt Management Plans (DMPs), Bankruptcy and alternative debt solutions.
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