Field Service Manager Precision Engineering - Viscometers

Wallace Hind Selection
Bishop's Stortford
13 Apr 2017
13 May 2017
Contract Type
Full Time
We are the world leader of laboratory and online precision viscosity control instrumentation and as part of our on-going global growth strategy we now need to recruit a skilled Field Service Manager with great electrical engineering and man-management skills to take on the responsibility of leading and motivating our UK based team”

BASIC: £35,000 - £40,000 base

ADDITIONAL BENEFITS: + Fully Expensed Car + 25 days holidays + stats + Pension + L/A + Family Medical Insurance

Location: Harlow (50% Office Based/50% In-Field)

Commutable Locations:  Chelmsford, Bishops Stortford, Stevenage, Hatfield, Enfield, Brentwood

The Company:

For 80 years we have been considered the world leader in laboratory and online precision viscosity control instrumentation and are renowned for setting the world Standard for viscosity measurement.

More recently we have expanded our expertise into other measurement disciplines including texture analysis and powder flow testing, allowing us to move into a broader range of applications in industries including:  food production, inks, paints, coatings, solvents, adhesives, petroleum products, health, cosmetics and packaging.

In 2016 we were acquired by a leading global manufacturer of electronic instruments and electromechanical devices and have since embarked on a programme of further growth and innovation.

The Opportunity:

Is suited to a skilled electrical engineer who wants to take personal responsibility for not only managing a small service, repair and recalibration team of four but who also still enjoys working in a hands-on service engineering role.

The Service Manager will be:

- A key member of our UK team working across the business to ensure the Service department adds value at the highest levels
- A highly proficient hands-on electrical engineer as up to 50% of your time will be taken up with on-site work as well as managing repairs and recalibration of equipment in our laboratories
- Able to develop, coach and build the knowledge of our team of four service engineers to install commission, maintain and repair products
- Comfortable with developing and installing a more customer focused culture
- Experienced at scheduling on-site field service visits to optimise both man-power and resources.
- Highly commercial with the ability to grow the on-site field service business by reviewing the costing structures, controlling inventory and optimising and continuously improving accuracy within the department
- Accountable for managing the creation and updating of service manuals
- Responsible for liaising closely with the Engineering and Laboratory Assembly departments to establish a company-wide training/education policy
- Highly professional and process orientated 
- Able to create a culture of continuous improvement
- Ideally experienced within an ISO 9001 environment

Person Requirements:

- Ideally Degree qualified in Electrical Engineering or at least qualified to HND/HNC in a relevant or related discipline
- Proven track record in field service, underpinned by strong leadership and coaching skills.
- IT literate, especially in MS Office
- Experience of working in a formal, continuous improvement environment
- Ability to manage resistance to change
- Strong effective decision making, organisational and time management skills
- Wide range of influencing skills and the ability to communicate confidently with internal management and clients in a language they understand
- Ability to work unsupervised and independently
- Full, clean, current UK driving licence
- Willingness to travel within the UK up to 50% of the time

It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services:  Field Service Manager, Service Manager, Field Service Engineer, Calibration, Viscosity, Rheometers, Texture Analysis, Powder Flow, Electronic Engineer, Electromechanical Engineer

INTERESTED? Please apply to our retained consultant Tracey Fitzgerald quoting Field Service Manager Precision Engineering – Viscometers reference TF1704-27 to DD: +44 (0) Wallace Hind Selection. The Old Vicarage. Duston. Northants. NN5 6JB. Tel: +44 (0) . Please note that the postcodes used for this vacancy are for searching purposes only, they may not refer exactly to where the role is based.