Results and Despatches Task Team Leader

Cambridge Assessment
13 Apr 2017
13 May 2017
Contract Type
Full Time

Cambridge International Examinations are now looking for support from a Team Leader within our Operations Division, specifically within the Enquires about Results team. This role would suit someone who is looking for the opportunity to develop their management skills within a well-established company who can offer future growth if desired.

Who we are
Cambridge International Examinations prepares school students for life, helping them develop an informed curiosity and a lasting passion for learning. We are part of Cambridge Assessment, a department of the University of Cambridge. Our international qualifications are recognised by the world’s best universities and employers, giving students a wide range of options in their education and career. As a not-for-profit organisation, we devote our resources to delivering high-quality educational programmes that can unlock learners’ potential.

Operations Division - Results & Despatches
Results and Despatches team work together in order to provide accurate and timely results and assessment materials to our customer’s world-wide. We are responsible for issuing results and Certificates to Centre’s, candidates and other international educational bodies on time in hardcopy and electronic form. After results have been issued, a number of post-result services are then offered to our customers, which are managed by Results and Despatches, including Enquiry about Results, Certifying Statements, Replacement Certificates and Priority Results. Furthermore, the team is responsible for extensive confidential and non-confidential stock ordering, control, and despatch. In order to process this, we work closely with our two Cambridgeshire based distribution Centre’s, despatching assessment and administration examination materials to customers and Assessment Service Providers (ASP’s) in support of all Cambridge assessments.

What you’ll be doing
The Team Leader we are looking for will be managing a team responsible for the processing of exam data and for providing operational support to our subject specialists during key times in the exam cycle. You will use your insight and drive to develop your team members’ professional capabilities creating flexible and quality-focussed teams and contributing to the collaborative and progressive team culture. You will manage your time and that of your teams to ensure that daily tasks are completed within schedule always looking for opportunities for improvement aiming to streamline procedures across all our products.

What we’re looking for from you
• Proven supervisory or management experience
• Experience of working in a busy, deadline driven environment
• Ability to balance a varied workload
• Focus upon process improvement and innovation
• Attention to detail
• Excellent spoken and written communication skills
• Team player, diplomatic, trustworthy, pragmatic and personable
• Proficient user of Microsoft Office (Word, Excel, Outlook)

This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits.

• Generous contributory pension
• 28 days annual leave, plus bank holidays
• Annual performance related bonus and increases (discretionary)
• Enhanced maternity/paternity pay and childcare voucher scheme
• Employee discount and cash back scheme at 1,200 retailers
• Cycle scheme
• Subsidised canteens
• Support for professional qualifications

The closing date for receipt of applications is 17th April 2017, video interviews will take place from 20th April 2017 and interviews will be held week commencing 3rd May 2017.

To find out more about this role please view the job description or to apply, please upload your covering letter and CV.