Contact Centre Sales Manager
Telephone Sales Manager - Contact Centre
Package: £31-33,000 plus excellent benefits and bonus package
Working in a dynamic, vibrant and fast paced call centre environment, the Sales Coaching Manager is pivotal to the success, professionalism and sales culture of the business; as well as ensuring delivery of compliant results through a customer centric sales approach.
Their primary focus will be to lead 1-2-1 coaching sessions with Sales Agents using a range of sales coaching techniques and the Sales Excellence Tool. They will identify training needs, create specific development objectives and work closely with the individuals to build positively on their skills and knowledge. They will also be required to lead and facilitate team sessions to address common training gaps where appropriate. 80% of their time and activity will be spent coaching their agents to improve sales performance.
The Sales Coaching Manager will motivate and engage team members in order to foster a culture of continuous development. They will be passionate about delivering results and strive to exceed expectation at every opportunity. As an experienced sales expert, the Sales Coaching Manager will lead by example and encourage Sales Agents to perform at the best of their ability in order to deliver optimum team results.
This position requires excellent coaching skills, attention to detail, excellent time management, organizational skills and a passion for implementing and developing efficient and effective processes. The Team Manager will effectively identify areas of improvement within the team and will be supported by the frontline coaching team to focus on development plans. They will play a critical role in sharing best practice, identifying trends, refining sales tools and proactively looking at opportunities to continually improve the service we offer to our customers.
Measurement of success within the role will be directly aligned to continuous improvement in compliant sales performance, agent skill levels and our customer experience.
? Proven capability to improve sales performance through 1-2-1 coaching and training
? Proven experience in creating development plans and setting specific performance objectives
? Proven experience in delivering both positive and constructive feedback
? An expert in the sales process, compliance obligations, supporting systems and products
? Experience within a quality controlled working environment (i.e.: verbal scripting and procedures)
? Previous experience within a sales environment
? Proven experience in people management
? Insurance industry call centre experience preferred but not essential
If you feel you have relevent experience for this role, please do apply and I will be happy to discuss more.