Investigations Co-Ordinator

Cavendish Maine Recruitment
Milton Keynes
13 Apr 2017
13 May 2017
Contract Type
Full Time

This is an excellent opportunity to join a professional company who are at the centre of the Insurance Fraud Industry. Your primary role will be support counter fraud services to the Industry, both to internal and external stakeholders.


  • Day to day management of a portfolio of company operations
  • Working with the Operations Manager and a Desktop Investigator to manage internal and external stakeholder expectations through early agreement of clear objectives and milestones for each investigation
  • Identification of innovative and cost effective tactics to investigate cross industry organised insurance fraud networks
  • Coordination and preparation of compelling evidence packages for law enforcement
  • Support and contribute to the development of existing and enhanced systems and processes
  • Working closely with the wider team, in particular a Desktop Investigator who will be paired with the Operations Coordinator, Nominated Single Points of Contact (SPOCS), Industry Fraud Managers, Fraud Investigators and Financial Crime staff, Nominated law enforcement and public sector contact

Successful applicants need to have:

  • A minimum QCF level 5, this equates to a Bachelor’s Degree or an ACII Level 5
  • Minimum of 12 months experience in a similar role within an insurer / financial services organisation or a law enforcement body / regulator
  • Demonstrable experience of managing fraud investigations
  • Demonstrable experience of successfully managing expectations of a variety of stakeholders
  • Demonstrable experience of preparing (criminal or civil) evidence packages
  • Demonstrable experience of the Civil Procedure Rules (CPR) and the use of civil litigation during fraud investigations
  • Ability to work with analytics outputs and identify trends and patterns in large datasets
  • Demonstrable knowledge and experience of the relevant processes and data requirements of external / law enforcement stakeholders
  • High degree of IT competency to include use of Word, Excel, PowerPoint, email and the internet
  • Experienced presenter who is highly competent in presenting both formally and informally to internal and external stakeholders
  • Knowledge of insurance fraud and other forms of financial crime
  • Understanding of the regulatory framework applicable to the insurance industry
  • The holder of this role should be prepared to commit / be open to their own personal development

If you would like to discuss this opportunity in more detail, please contact Adrian Richards to discuss further.