IT Business Support Analyst - c£37k

Recruiter
IQ Internal Rec
Location
London
Salary
£30k - £37k pa + benefits
Posted
13 Apr 2017
Closes
13 May 2017
Contract Type
Permanent
Hours
Full Time
Interquest Financial Markets are looking to hire a Business Support Analyst who is actively looking for a new permanent career challenge. This role will suit an individual who can combine the elements of 1st line IT Support and high level customer service within a corporate environment.

My client will be located within the heart of the square mile and you will also be 'HOME BASED' for a part of each day. You will be working with a motivated team of technical & FS Banking professionals. This is a superb opportunity to receive corporate training from our client in order to help you rise through the business.

Our client is looking for someone who wishes to work on an 'early shift basis only, so your working day will be completed by 12pm each day. This will be to help support the UK & Far East FS Markets as our client is a global business and there will be element of home working each morning also. It will also suit a person who can also work weekends with days off during the working week to compensate.

The core responsibilities for this role will be as follows.
Have responsibility for supporting clients & products post-implementation.
To help lead recurring IT support calls with clients
Help to resolve client issues with companywide software solutions
Escalate issues to other internal teams as appropriate
Help to communicate progress on IT issues, IT Service Release items, and product changes to clients
Once fully trained, you will aspire to become a subject matter expert in one or more corporate software solutions

The key skills required for this role are as follows.
Ideally up to around 3 years' demonstrable experience working within a 1st line corporate business environment.
Degree educated in Business and any experience within the FS world is highly advantageous
Highly IT literate within MS Office applications and supporting hardware/software
Highly client facing with superb communication skills both written & verbal
High levels of creativity and the ability to resolve complex problems
Ability to learn independently and work with a high degree of autonomy
Excellent organizational skills
Must be willing to work on an 'early shift' pattern on a weekly basis
Full training given on all corporate bespoke IT packages
Ability to work from home each morning up to a certain point.

So to re-cap, if you are looking for a role that requires an early start and finish on a daily basis, this is the perfect role for you. The role offers the successful post holder the chance to work from home each morning and be finished each day by 12pm. You will also be able to work weekends with days off in the week to compensate for this.
For more information on this superb role, please make contact with the IQFM team immediately.

Interquest Group PLC is acting as an Employment Agency in relation to this vacancy.