IT Support Analyst

Commonwealth War Graves Commission
£29,000 per annum
13 Apr 2017
12 May 2017
Contract Type
Full Time

Circa £29,000 depending upon experienceBased in Maidenhead

We are seeking a candidate for the above role to join us at our Head Office in Maidenhead to assist in the maintenance and support of all aspects of our IT requirements.

Providing first line support for all aspects of our infrastructure, in person, by phone or via remote connection, this role will carry out fault finding and problem solving on both software and hardware issues. It will also be responsible for the set up and installation of replacement IT equipment and the administration around user creation and password resets.

With a good working knowledge and experience of Windows 7 & 10, Windows Networking, MS Office suite, MS Exchange, Office 365, MS Sharepoint and Active Directory the successful candidate will be experienced in maintaining current hardware, desktops and laptops as well as having experience of working in a corporate helpdesk environment.

Please note a valid driving licence and passport are a prerequisite for this role. This role requires a willingness to travel to any Commission site in the UK or overseas, to carry out on-site work, along with the ability to work flexible hours as required.

Key Skills

  • Flexible approach to work and problem solving.
  • Excellent communication and customer service skills.
  • Ability to explain complex technical issues to non-technical staff.
  • Ability to work proactively with little direct supervision.
  • Be committed to continual professional development.
  • Team player

Closing date for applications:18 April 2017

Interviews for this role will be held week commencing 8 May 2017

About us

The Commonwealth War Graves Commission ensures that the 1.7 million people who died in the two world wars will never be forgotten. We do this by recording the names of the fallen, and marking and maintaining their graves.

Our staff deliver this service throughout 153 different countries, which are divided into five geographical areas. Although Commission-wide standards and policies govern how work is carried out, varying processes and procedures have been implemented within each Area to meet their individual needs.