Accounting Software Support Consultant - use your accountancy skills

Amethyst Associates Ltd
From £20,000 to £24,000 per annum
13 Apr 2017
12 May 2017
Contract Type
Full Time
Amethyst has been been in business for over 26 years supplying accounting and finance software to customers all over the UK. Based in a lovely rural setting on the Oxfordshire/Northamptonshire border, we are a small, but highly professional team and due to continued growth we are looking to recruit someone new to expand our support team. The position is office based.

This is an ideal opportunity for someone looking to move from a mainstream accounts department role into a job that uses your skills in a different way.

Amethyst offers a start to finish option for our customers – from project scoping, project management, software, implementation, training software development and customization through to the ongoing support.

Support calls come in via the telephone, email or logged via the internet. You will love to solve problems, be patient, able to keep smiling and happy to show initiative and take ownership of each call until it is resolved. Some are quick answers, or you may to log on remotely to see the issue. Other calls may be more technical and will need to involve other members of the team, or you may need to refer back to the software authors. All calls are going to use your accounting knowledge, but often in a different way.

As well as handling support issues, you will also help the implementation team – this could be helping specify a report, or testing it, bringing in customer or supplier data or balancing a trial balance entered via journal.

Every day here is different and sometimes you need to be out of your comfort zone. However we are a closely knit group of people and there is always someone to help or bounce ideas off.

You will also need to love talking and listening to people on the phone and to be able to do so to all types and levels of people – and importantly to get to the heart of the query to be able to solve it for them.

We have traditionally recruited people with great accounting or bookkeeping skills and so ideally you are currently working in an accounts department or team on one of the main accounting software packages. You may be the person to whom other people come if they have an issue on how your software works, or perhaps you have been involved in training new staff or even helping implement new software.

However if you are in a junior software support role at the moment and you have accountancy skills, then we would love to hear from you.

Starting salary (full time) £20,000 to £24,000 depending on your experience. Ideally we are looking for a full time person, but we are happy to consider applicants who would like to work less hours in a day but we would want to have Monday – Friday attendance.