Service Desk Advisor - Temp to Perm

Recruiter
Hays
Location
Reading
Salary
£18000 per annum
Posted
13 Apr 2017
Closes
12 May 2017
Contract Type
Permanent
Hours
Full Time

A Service Desk Adviser are urgently needed for temporary to permanent role. £10.36 per hour, £18k per annum


Your new company

This market leading IT solutions organisation is seeking a Service Desk Advisers to assist with a new contract that they have recently won.


Your new role

This role involves providing high levels of customer service over the phone and via email to customers.
You will take incoming queries and log and process tickets, assigning appropriate engineers to resolve their issues.
You will be responsible for each customer query that you process, following it through to ensure that the appropriate actions are taken, and ensuring customer satisfaction.
You will also maintain the database, adding all customer details where appropriate and utilising the database to provide quick resolutions to problems.

Standard working hours are between 7:30am - 6:30pm, on a shift basis of 8 hours in this time period.


What you'll need to succeed

You must have phone-based experience, and have worked in customer service over the phone or face-to-face.
This organisation is also willing to take on Graduates, provided that they have worked in a phone-based environment i.e customer service, sales, telesales.
You must be IT literate with a sound understanding of Microsoft Packages and have worked with a database as part of a previous role.

You must be eligible to work in the UK, and be fluent in English.
We are unable to consider applications from outside of the UK.


What you'll get in return

This is a fantastic opportunity in a growing, global organisation for 4 bright individuals to advance their career.
The roles will be on a temporary basis for 2-3 months, then become permanent roles moving forward.


What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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