Probate Case Manager

Co-op Group
£21500 - £40000 per annum + Benefits
12 Apr 2017
12 May 2017
Contract Type
Full Time
Here at Co-op Legal Services our aim is to offer accessible legal advice and support without the jargon. We are market leaders in probate services and our customers rate us too, and we strive to consistently provide excellent customer service at a time when people are often at their most vulnerable. We are looking to recruit Case Managers to join our Probate Operations team in Manchester. As a Case Manager you'll be managing a range of complex cases, delivering high standards of legal quality and compliance, efficient case progression and customer advocacy.

What you'll do

  • Deliver a high level of quality in all legal work carried out ensuring the caseload is progressed quickly and correctly
  • Legal quality through the checking/quality framework, policy and process compliance in line with our policy and regulatory framework, whilst maintaining standards
  • You will have a dedicated assistant and be responsible for managing your days and helping your assistant to develop
  • Deliver outstanding customer services across the caseload
  • Identify and highlight areas of continuous improvements, including the development and implementation of any policy/process changes to CMF
  • Accurately forecast and deliver new case opening, case progression and closure within agreed targets, using management information available
To be successful as a Case Manager within Probate Operations you'll need to be passionate about delivering legal quality, case progression and customer advocacy. You will need to be a genuine team player who is prepared to ask for and give help to solve legal issues and progress cases.

What you'll bring

  • Good legal and technical knowledge of Probate and Estate Administration
  • Ability to deliver outstanding customer service
  • Legally qualified, working towards qualification, this might mean you are a Solicitor, Legal Executive or are STEP qualified
  • Highly motivated, energetic and positive
  • High levels of organisation and excellent attention to detail
We can offer you a whole world of opportunity in return. As well as a competitive salary and some brilliant benefits including discounts and an onsite gym, you'll get the chance to develop your skills and progress your career with us whether your aspirations are to progress technically or managerially. Our office at Angel Square is a positive environment and an inclusive open plan environment where colleagues are encouraged to be themselves and succeed together. We are going on a journey.

We're going back to being Co-op.

172 years ago a group of businessmen in Rochdale created an idea that changed the world. They believed that when people work together, they're stronger. And that principles are just as important as profits. They were pioneers. And they left us a legacy that's never been more important or relevant than it is today.

That's why we're going back to being Co-op. We want to change the world all over again, and we hope you'd like to join us on our journey. So, if you believe in our purpose, and are passionate about building a career in Legal Services, join us and make a real contribution to the revival of an iconic British brand.