Experience Design / User Experience

02 Apr 2012
02 May 2012
Contract Type
Full Time

ThoughtWorks is not your average company, so don’t expect to find average people working here.

ThoughtWorks are a global consultancy that build custom applications for a diverse range of clients from media through banking to NGOs.

We've traditionally been known for our expertise in software development, and we are now building our capability in customer-centred design; we are embracing design thinking into the way we work, marrying lean and agile approaches with user centred design in a way that we think is pretty revolutionary in the industry. We are now looking for talented user experience, information architect and experience design practitioners to join us on our journey.

About you
You have a passion for putting people - customer, employees - at the heart of everything you do. You are a big picture thinker with the desire and hunger to execute on the detail of your ideas. You are just as comfortable taking a group through a journey of discovery (you may be able to tell stories about getting a bunch of disengaged executives to play with modelling clay and act as clowns) as you are with sitting down with developers to work on complex interaction design (for you wireframes are just part of the journey, it's the finished product that is really important).

You can tell us war stories of guerilla usability testing, of how you have observed people using systems in context. You could have battle scars of working with complex back-end and legacy constraints. You have a portfolio you are proud of; mobile would be good, but especially rich transactional websites, with examples you can point to that lifted conversion rates and delivered value to the business and delight to the customer.

You have a hunger for getting things done, take the initiative and can lead, excite and inspire client and developer teams. Ambiguity doesn't scare you. Software development is our pedigree and you will be comfortable in taking our developers on a new journey. At the same time you are pragmatic and are willing to do 'just enough', adapting your UCD tool kit to the project needs. You are excited to being part of diverse, high energy teams focused on full life-cycle development. This isn't a position where you'll build some wireframes and throw them over the fence to be built. You will be part of the process, building what you design.

Travel is not something that bothers you, we prefer to work on client site rather than retreat back to our offices to huddle. It maybe within the UK but equally you could find yourself on a plane to other parts of Europe.

You want to work for a company that is committed to building a world class customer experience consulting and delivery capability. A company where you can help shape what we do. Where you'll be free to express your ideas and opinions. Where you'll be positively encouraged to talk about your experiences at conferences and industry events. You want to work with bright people in a company that has a strong culture. You want to work for ThoughtWorks.
We don't generally do tick boxes, but if we did we reckon you could tick these:

UX Skills 

-Extensive experience in Information Architecture & Interaction Design
-Various techniques for conducting ethnographic/field research
-The ability to conduct user profiling and user needs analysis
-Proven experience in rapid, iterative low and high fidelity prototyping/ wireframing
-Comfortable eliciting and defining business/ user process flows and requirements
-Experience in formal and informal user testing
-Experience in ideation and concept generation
-Understanding that usability is only part of the equation
-Constantly practices design thinking
-Knows emerging digital trends

Consulting Skills

-Is always motivated to find the best outcome whatever the constraints
-Facilitator – able to confidently facilitate diverse teams to a conclusion
-An enthusiastic evangelist whose passion is contagious
-Is as comfortable talking to a janitor as talking to a CEO
-Is open, willing to share and debate and not precious or defensive
-Is clearly articulate in all matters of customer experience and can also hold their own in a business discussion
-Is capable of developing strategy but not afraid of executing tactics
-Does not think that the development team is a dangerous monster that should be kept locked in a dark basement
-Proven ability to work effectively on a cross-functional project team

Bonus Skills

-Can either execute or at least critique visual design
-Has experience with UX in an agile development environment
-Has on occasion worked behind the scenes and can craft a web page or visual components there of using CSS, HMTL and javascript
-Active participant in the UX community

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