Sales Controller

Recruiter
Inchcape Retail Limited
Location
Colchester
Salary
OTE £50,000 - £55,000
Posted
12 Apr 2017
Closes
12 May 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Inchcape UK have been awarded No.1 in 'The Sunday Times Best Big Company To Work For' 2016

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Sales Controller - Volkswagen Colchester

The Role

The Sales Controller works as a supervising member of the Sales Department Team. As a Sales Controller you will contribute to the achievement of business objectives by effectively assisting the Sales Manager in managing the New and Used Car Sales operation. As a Sales Controller you will be responsible for achieving set targets, promoting Company standards and ensuring a high level of customer satisfaction

Role Requirements

To be a success in this role, you will:

- Oversee and construct deals prepared by the Business Manager and Sales Executives in order to achieve a sufficient level of profit and consistency across the business
- Running the management log, overseeing CRM process

- Managing the customer sales process in line with Inchcape's expectations and to deliver the brand excellence program.
- Respond promptly to any customer complaints and ensure timely and correct resolution
- Assist Sales Executives by "second facing" customers
- Ensure effective operation of the sales process
- Provide coaching and direction to Sales Executives on a day to day basis as required to control deals and to achieve all objectives
- Driving daily activity to achieve outgoing and incoming targets. Including test drive, presentation and deal conversions.
- Embracing all digital tools Volkswagen provide and create a progressive culture within the sales department.
- Work with Sales Administration team to ensure an effective service is provided to the Sales Executives, and that all elements of the sale are covered
- Ensure that company standards are followed in relation to control of funds, remised, vehicles, and other company resources
- Ensure that steps are taken to ensure safe working processes are followed.

Your Responsibilities

- Take actions to sustain and enhance levels of customer satisfaction
- Respond promptly to any customer complaints and ensure timely and correct resolution
- Assist Sales Executives by "second facing" customers
- Ensure effective operation of the sales process

Benefits

Sales Controllers will receive guaranteed base salary, plus an excellent bonus structure, we also offer great benefits including:

- 22 days holiday, rising to 25 after 5 years
- Company car
- Company pension scheme
- Life assurance
- Childcare voucher scheme
- Discount gym membership
- Vehicle purchase discount
- Employee Advantage - retail discounts with over 3000 retailers
- Cycle to work scheme