Customer Relationship Specialist - Qualifications
Customer Relationship Specialist / Qualification Recognition Manager
A Customer Relationship Specialist / Qualification Recognition Manager is needed to join an international exam board in London on a part time basis (3 days a week). Expect a varied and exciting role raising the profile of English language qualifications to universities in the UK, USA, New Zealand, Australia and Canada.
With over 850,000 candidates a year in more than 60 countries, this leading independent education board delivers assessments, content and training that is innovative, personal and authentic. Due to continued success they are now seeking a Customer Relationship Specialist / Qualification Recognition Manager to support qualification recognition across key international markets.
Reporting to the Qualification Recognition Lead, the Customer Relationship Specialist / Qualification Recognition Manager will be responsible for increasing engagement, recognition and exposure for English Language qualifications across universities. On a day-to-day basis expect to assist with the ongoing revision and implementation of the qualifications recognition strategy; support recognition efforts across all markets; identify and fulfil governmental / political opportunities; present academic arguments for their qualifications; develop relationships with key industry figures (HEIs); attend relevant conferences and industry events; identify collaborations and partnerships; present qualification benefits to stakeholders via email, video conference, face-to-face presentations, webinars etc.; track competitor activity and anything else necessary to drive recognition of innovative qualifications.
To qualify. You should be an education savvy Customer Relationship Specialist / Qualifications Recognition Manager / Marketing Executive / Qualification Marketing Exec / Qualification Communications Exec / Qualification Recognition Executive / Educational Marketing Executive / Education Account Manager / Marketing Engagement Exec / Engagement Account Manager / Qualification Account Manager / International Qualification Promoter or similar with a CV that demonstrates:
- A thorough knowledge of universities particularly in the field of international student recruitment and language requirements;
- Knowledge of the wider education sector e.g. EAP;
- Detailed knowledge of the competitor landscape for English Language Proficiency testing;
- Experience of team management and strategy development;
- Project Management skills and the ability to develop systems for monitoring and reporting progress;
- Excellent written and verbal communications skills;
- The ability to present to a range of stakeholders;
- Excellent collaboration, negotiation and influencing skills;
- The willingness to undertake some out-of-hours work and/or overseas travel.
Any experience of working in international higher education and / or experience of persuading and lobbying a range of stakeholders, from gate-keepers and middle management to senior sector figures would be ideal.
In return the Customer Relationship Specialist / Qualification Recognition Manager can expect a stimulating and inspiring working environment and a range of benefits that includes international travel, the ability to working from home, continuous training and much more.