IT Services Coordinator
Energus is currently looking for an IT Services Coordinator to join the Facilities Team. If you enjoy working in a fast paced environment and have experience in IT, then this could be the ideal role for you.
SCOPE OF JOB
·To assist with the maintenance of hardware and software as well as providing training and development of resources for all Energus IT equipment
·To operate and maintain all Energus AV equipment for both tenants and external clients and to assist in the provision of technical presentation services to events, primarily within Energus
·Occasional out-of-hours working is required
QUALIFICATIONS, EXPERIENCE & SKILLS
·HND or Foundation Degree within IT or Computer Sciences (or equivalent Experience).
·Understanding of TCP/IP, WAN, LAN, VoIP technologies and supporting protocols Cisco Switch and Routing, ACL’s.
·Understanding of VMware, Hyper-V and supporting technologies, including (Veeam Backup).
·Understanding of AD, GPO. DNS and DHCP and other supporting server functions.
·Experience of working in a IT Support environment
·Good Oral communication and written skills
·Good working knowledge of:
Microsoft Operating Systems Including: (Windows 7, Server 2003 – 2012)
Microsoft Exchange 2013/2016
·Experience and knowledge of working with audio-visual equipment and software
·The ability to liaise with both internal and external clients with confidence and professionalism
·Strong organisational skills, attention to detail and accuracy together with good numerical skills
·Be able to work as part of a team and independently as required
·Have the flexibility to perform relevant tasks as required by the management
DUTIES & KEY RESPONSIBILITIES
·Provide high quality and confidential IT services within Energus and offer an efficient and effective service for:
the installation of hardware and software systems
the maintenance or repairing of equipment
troubleshooting a variety of computer issues
setting up computer security measures
configuration of computer networks
·Provide general IT and AV support including dealing with internal and external clients
·To operate technical equipment for events (both IT and AV)
·Maintain and update appropriate files and directories to ensure the team has access to the most factual and up to date information
·Support the IT Services Lead in the day to day duties
·Answer telephones and take messages for members of the team when they are not available, ensuring that messages are taken accurately.
·Punctual and flexible
·Able to work as part of the Energus team