IT Helpdesk Apprentice

From £7,800 to £7,800 per annum (£150 per week)
12 Apr 2017
12 May 2017
Contract Type
Full Time

Leading to the City & Guilds Level 3 ICT Diploma

Benefits of the Microsoft Apprenticeship Programme
  • Microsoft Partner Apprentices believe they can earn 38% more because of completing an apprenticeship
  • Faster career track, increased opportunities with a clear training roadmap to develop your skills further
  • Employment experience, on up to date technology giving you a big advantage over the traditional college route
  • Earn while you learn
  • Graduation ceremony at Microsoft Headquarters, potential for Microsoft Apprentice of the year awards
  • 50% of today’s jobs require some technology skills, experts say that will increase to 77% in the next decade, stand out from the crowd with a Microsoft Partner Apprenticeship
  • Don’t take our word for it, check it outView Microsoft Programme Ambassadors, people just like you…

    Job SpecificationThe Opportunity

    The Microsoft IT Apprenticeship Programme are offering this exciting new opportunity for an IT minded individual with the ambition to learn new skills and gain on the job experience.

    This is a fantastic opportunity to join a consultancy firm who offer IT maintenance contracts.

    Through the Microsoft Partner Apprenticeship Programme, you will receive Microsoft training and accreditation through online learning and practical experience. These qualifications are highly respected and sought after, starting your professional career in the industry. For more details, keep reading…

    Duties and Responsibilities

    The Company require an IT-minded individual with experience of using Microsoft based operating systems to provide 1st and 2nd line telephone and remote support to a large and varied client base, including hardware builds for client equipment.

    This role will initially be involved in the support of their internal systems and those of their customers and key tasks will include answering the telephone, logging faults and fixing basic network related issues.

    Quickly assimilating new technologies, being able to apply what is learnt and showing a genuine enthusiasm for the technology are critical to this position’s success.

    As a Microsoft IT Apprentice you will be required to:

  •  Learn how to Support internal systems, including Active Directory and Exchange.
  • Become a valued part of the IT Support team.
  • Learn how to provide technical support to marketing channels and activities.
  • Assist in customer project and support activities as skills allow.
  • You will gain on the job experience and can utilize the skills you have gained over the duration of your apprenticeship.
  • You will help the existing staff, and the other sub-contractors we partner with, to deliver the IT Support services to our clients.
  • Learning how to handle the telephone support calls – as well as incoming Helpdesk emails. They will manage the Helpdesk system, ensuring all calls are handled within the agreed SLA.
  • You will be working on resolving the first line support where capable, and work with more experienced staff to help resolve more complex issues.
  • Our clients use (predominantly) Microsoft operating systems and applications, so a good understanding of these would be very useful.
  • Other responsibilities will include updating company systems.
  •  Desirable Skills

  • You should have GCSE Maths & English at C or above and 3 or 4 other subjects at least. You will have enjoyed school, and you’ll be ready for a new learning environment in the world of work.
  • Any interest in one or some of the following is important; trouble shooting, Computer repairs, computer hardware, Microsoft Programs.
  • You will need a good eye for detail with a view to improving results daily.
  • You will be outgoing, hardworking, dedicated, have good timekeeping skills and have the desire to learn.
  • Training to be ProvidedYou will be enrolled onto the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining the Microsoft certifications MTA Cloud Fundamentals, MTA Network Fundamentals, ITIL Foundation and CompTIA A+. 

     This apprenticeship is delivered remotely via a live virtual classroom using the very latest Microsoft technologies.

    These qualifications are globally recognized industry certifications and form the significant building block of IT knowledge for anybody looking to start a career in IT.

    IMPORTANT INFORMATIONWeekly Wage: £150 per week, £7800 per annum – earn while you learn

    Daily Working Hours: 8.30am-5.30pm

    Future Progression: Becoming a field engineer or a full time helpdesk engineer