IT Support Apprentice

From £12,000 to £12,000 per annum (£250 per week)
12 Apr 2017
12 May 2017
Contract Type
Full Time

Infrastructure Technician Apprenticeship (Level 3) Fareham, PO16

Are you interested in establishing a career in the fast paced, ever changing IT industry? If so, the below opportunity might be just what you are looking for!

Job Description

Intequal, in partnership with the Microsoft Apprenticeship Programme, are offering this exciting opportunity to embark on a career as a 1st Line Service Desk Apprentice.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through online learning and practical experience. These qualifications are highly respected and sought after and the skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible chance at starting your professional career in the industry.

Job Role

The company require a proactive individual with an aptitude for communication and interest in Microsoft infrastructure technologies such as Windows and the ability to understand when/how to escalate and triage incidents and requests.

Quickly assimilating new technologies, being able to apply what is learnt and showing a genuine enthusiasm for the technology are critical to this position’s success.

This role will initially be involved in forming part of the level 1 team on the Service Desk, remotely supporting a wide number of customers via the telephone and remote management by issuing tickets, prioritizing and escalating cases, liaising with third parties and clients and offering excellent and prompt customer service whilst representing the company in a professional and courteous manner.

As a Microsoft IT Apprentice you will be required to:

ØLearn how to support internal systems, including Active Directory and Exchange.

ØBecome a valued part of the IT Support team.

ØLearn how to provide technical support to marketing channels and activities.

ØAssist in customer projects and support activities as skills allow.

ØGain on the job experience and be able to utilize the skills you have gained over the duration of your apprenticeship.

ØHelp the existing staff, and the other sub-contractors we partner with, to deliver the IT Support services to our clients.

ØLearn how to handle telephone support calls as well as incoming Helpdesk emails.

ØManage the Helpdesk system, ensuring all calls are handled within appropriate timescales.

ØWork on resolving the first line support where capable, and work with more experienced staff to help resolve more complex issues.

ØHelp clients using (predominantly) Microsoft operating systems and applications, so a good understanding of these would be very useful.

ØUpdate company systems.

About the Company

You will be working in a company that specializes in servicing a vast array of customers in the South of England with their IT needs.

Qualifications & training

Qualifications & Skills Required

To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least.

A basic understanding of IT is essential.

You will have excellent customer service and communication skills.

An interest in IT and a willingness to learn is mandatory!

Training Provided

You will be enrolled onto the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining the Microsoft certifications MTA Cloud Fundamentals, MTA Network Fundamentals, ITIL Foundation and CompTIA A+.

This apprenticeship is delivered remotely via a live virtual classroom using the very latest Microsoft technologies.

These qualifications are globally recognized industry certifications and form the significant building block of IT knowledge for anybody looking to start a career in IT.


Location Fareham, PO16

Working HoursMonday to Friday, 8am-4pm / 9am-5.30pm / 9.30am-6pm (shift based)

Wage £250 per week

Future Progression There is the possibility of progression to a level 1 Rapid Response team as a permanent member of staff, then further progression to level 2 or movement into another team.