Technical Assistant Manager - DC & SIPP Pensions
If you have strong technical pensions experience and good communication skills, aligned with the ability to see things from a customer’s perspective, this is a great opportunity. This role will see you act as a point of reference for three teams on technical pensions matters, generally based around SIPP’s and DC schemes. Our client is very well known for developing staff, so a great employer to work for if you want to progress.
The Company: This is a leading Financial Services employer, serving investors all over the world. The Client Services Dept has grown very healthily the last few years and you will provide technical support for two telephone based teams totally around 20 people as well as a customer relations team numbering 10 staff. The office in total houses around 1600 people.
The Role: This is a varied and challenging role with real progression possibilities. You will act as the areas technical expert and be responsible for providing technical pensions support to the three teams mentioned above along with customers and Financial Advisor's. This will all relate to technical and legislative aspects of Defined Contribution pension schemes as well as SIPP’s and other related retirement planning products.
To help improve the functioning of Client Services in general, you will also be responsible for monitoring, recording and analysing the types of enquiries that come in. You can then use this information to form the basis of another aspect of this role, which centres on mentoring all the team members and up-skilling them. In addition to this, you will be expected to identify risks and assist with resolutions on the more complex cases.
Skills / Experience Required: It is essential that you possess a good understanding of Defined Contribution based schemes. Any experience in SIPP’s / Personal Pensions would be advantageous, but not essential. As mentioned, you also need to have excellent communication skills as you will work on some of the more complex cases and take ownership of them, ensuring they are resolved to a satisfactory conclusion.
Additional Information: This role comes with a salary up to £33,000 and bonus would run to around £4,000 - £5,000. Our client will also put up to 13% into your pension pot and there are a range of other benefits including a professional study package and free car parking.
The Technical Assistant Manager position is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 20 years experience in this field. Areas of expertise include pensions, sales support, employee benefits/group risk, compliance, flexible benefits, paraplanners, underwriting, customer services and IT related roles. We predominately focus on London and the Home Counties, although we have also been successful in offering national solutions and overseas. Check the website and feel free to call Darren Snell at any time.