IT Support Technician

From £12,000 to £12,000 per annum (£250 per week)
12 Apr 2017
12 May 2017
Contract Type
Full Time

Network Engineer Apprenticeship (Level 4)Fareham, PO16

Are you interested in establishing a career in the fast paced, ever changing IT industry? If so, the below opportunity might be just what you are looking for!

Job Description

Intequal, in partnership with the Microsoft Apprenticeship Programme, are offering this exciting opportunity to embark on a career as a 1st Line Service Desk Apprentice.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through online learning and practical experience. These qualifications are highly respected and sought after and the skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible chance at starting your professional career in the industry.

Job Role

The company require a proactive individual with an aptitude for communication and interest in Microsoft infrastructure technologies such as Windows and the ability to understand when/how to escalate and triage incidents and requests.

Quickly assimilating new technologies, being able to apply what is learnt and showing a genuine enthusiasm for the technology are critical to this position’s success.

This role will initially be involved in forming part of the level 1 team on the Service Desk, remotely supporting a wide number of customers via the telephone and remote management by issuing tickets, prioritizing and escalating cases, liaising with third parties and clients and offering excellent and prompt customer service whilst representing the company in a professional and courteous manner.

As a Microsoft IT Apprentice you will be required to ensure the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the customer, and includes the following (this is not an exhaustive list):

ØDelivering exceptional customer service remotely.

ØInstalling and configuring computer hardware operating systems and applications.

ØMonitoring and maintaining computer systems and networks.

ØTalking the customer through a series of actions over the telephone, to help set up systems or resolve issues.

ØTroubleshooting system and network problems and diagnosing and solving hardware or software.

About the Company

You will be working in a company that specializes in servicing a vast array of customers in the South of England with their IT needs.

Qualifications & Skills RequiredTo be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. Having completed a level 3 IT apprenticeship would be beneficial.

You will have excellent customer service and communication skills.

An interest in IT and a willingness to learn is mandatory!

Training Provided

This is a 2-year apprenticeship and forms part of the highly successful and awarding winning Microsoft suite of apprenticeships. You will learn many competencies of network engineering and will go through a process of synoptic testing to evaluate your capabilities. You will gain Microsoft certifications in the very latest Microsoft Technologies in MCP Windows Server 2012 Administration and CompTIA. This apprenticeship is delivered remotely via a virtual classroom using the very latest Microsoft technologies. You will also be supported by monthly one to one sessions with your assessor and have regular onsite visits.


Location Fareham, PO16

Working HoursMonday to Friday, 8am-4pm / 9am-5.30pm / 9.30am-6pm (shift based)

Wage £250 per week

Future Progression There is the possibility of progression to a level 1 Rapid Response team as a permanent member of staff, then further progression to level 2 or movement into another team.