Customer Success Manager

Plus One Personnel
£35000 - £45000 per annum
12 Apr 2017
12 May 2017
Contract Type
Full Time

Job title: Customer Success Manager

Location: Banbury

Salary: £35,000 to £45,000

Our client is a global leader in software solutions based in Banbury. Due to increasing market share they are now looking to acquire the services of a seasoned Customer Success Manager to support the continued growth of their business. This is a rare opportunity, with significant future possibilities.

Main responsibilities:

  • Proactively work directly with medium to large enterprise business customers, interacting with various levels of management ranging from Directors to Executives
  • Develop and maintain a deep understanding of customers' business drivers, and steer program activities to align with those initiatives
  • Ensure a successful on-boarding and solution rollout plan among new customers
  • Develop a targeted training plan, based upon customer-specific business objectives
  • Partner with marketing to develop training programs and collateral to support end-user training needs
  • Analyse and monitor customer data and communicate those findings to customers in order to modify user behaviour and increase user productivity
  • Partner with sales to identify renewal, expansion and up-sell opportunities in the post-sales cycle
  • Act as a liaison between internal teams to ensure high-priority customer needs are being met
  • Effectively manage customer expectations and create realistic predictions

Key Skills & Experience:

  • 6+ years of enterprise software or SaaS account management/customer success management experience with a demonstrated track record of success, preferably in ERP systems
  • Degree in business or IT related discipline or minimum of seven years equivalent experience of advanced IT applications
  • Proactive, positive, self-starter with a passion for continually improving the processes around you
  • Ensures accountability - holding self and others accountable to meet commitment
  • Ability to analyse customer usage data and develop recommendations based upon data insights
  • Excellent presentation and meeting facilitation skills
  • Understanding of complex logistics operations and how software solutions will deliver a high return on investment is a distinct advantage
  • Enabled sales cycles in competitive markets

Additional Information:

If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability/notice period. You can also call Sandra Dibling on 01295 983583 for a discreet and confidential discussion about the role.