Call Retirement Specialist
Call Retirement SpecialistNorwich – City Centre location.Life is full of unexpected twists and turns. But for every situation, Aviva is on hand to make things simple and keep customers protected. Joining Aviva’s Retirement Solutions team, you’ll have a vital role to play.Aviva’s Retirement Solutions area is an expanding business. We are the market leader for Retirement products and have been awarded a number of recognised financial awards.We have an exciting opportunity to support our customers through their retirement needs whilst we continue to develop our digital strategy.The RoleThe role is telephone based (at Grade B), dealing with Policy Holders and Financial Advisors supporting our customers with their Retirement options. You need to be a great talker, listener, investigator and decision maker. Using your effective communication skills you will put customers at ease and help guide them through their retirement journey whilst working within a regulatory framework.This is an exciting time to join a market leading business in a fast paced open and honest environment where the customer is centric to our culture.Salary - £15,500 - £20,500 depending on experience skills and qualifications.You will be contracted to work 35hrs between the hours of 8am – 8pm Monday to Friday, Saturday 9am – 5pm and between 10am-4pm on Sundays. The number of hours you work each week may follow a changing pattern, such as a rota or shift pattern, to ensure that the business hours are covered. The majority of your working hours will be 9am – 5pm Monday – Friday. We require some flexibility where possible.Key skills and behaviours:
- Excellent communication and questioning skills.Excellent listening skills.Confident telephone manor with ability to build great rapport.Strong drive to do the right thing for the customer.Exceptional attention to detail.Able to deal with difficult conversations when required.A natural curiosity to identify improvements with a positive mind set and a can do approach.Prepared to take on challenges.A key understanding that decisions will always be based on data and our MI will lead us.An appetite to get on board with the digital offering and maybe you have some exposure to web based activity.Able to build relationships with key stakeholders and live the Aviva brand values.Not afraid to speak up when something feels uncomfortable for our customers.Sound education to GCSE grade C or above or experience of working in an Insurance Industry.