IT Support Apprentice

Recruiter
Intequal
Location
Chester
Salary
£7,800 per annum
Posted
12 Apr 2017
Closes
12 May 2017
Contract Type
Permanent
Hours
Full Time
Intequal, in partnership with the Microsoft Apprenticeship Programme, are offering this exciting opportunity to embark on a career as an IT Support Apprentice. 
Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through online learning and practical experience. These qualifications are highly respected and sought after and the skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible chance at starting your professional career in the industry. 

Job Role 
You will be working in the IT support desk department, helping clients with their IT problems over the phone and via remote support 
As a IT Apprentice, you will be required to: 

Assist the IT department in supporting and maintaining IT systems both for the company and for external clients. 
This role also includes: 
  • Answering telephone calls on the IT Support Desk. 
  • Being responsible for dealing with 1st line enquiries from clients, organising and attending site visits to client’s premises with Senior Engineers. 
During your apprenticeship, you will be working on IT servers and workstations as directed and liaising with customers daily. 
You will also be assisting the IT engineers on site at client’s premises, performing hardware and software installations, regular health checks and Cat5e/Cat6 cabling installations. 
About the Company 
The Company offer business class IT Support and Managed Hosted Services across the UK. Their head offices are in Chester, making them the premier IT support company in Chester, Liverpool, Manchester and the North West. 
The company has been designed to provide businesses with all IT support services, hosted services and IT procurement including both hardware and software that you need to ensure that your company infrastructure remains safe, reliable, secure and protected from threats and disasters. 
With over 20 years’ experience in the fields of hardware, software, networking and IT communications The Company can offer you a tailored solution to meet business needs. 

QUALIFICATIONS & TRAINING 

Qualifications & Skills Required 
  • The Company are looking for a Hardworking and motivated individual who is interested in learning and succeeding in IT. 
  • To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. 
  • A basic understanding of IT is essential. 
  • You will have excellent customer service and communication skills. 
  • Training Provided 
  • You will be enrolled onto the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining the Microsoft certifications MTA Cloud Fundamentals, MTA Network Fundamentals, ITIL Foundation and CompTIA A+. This apprenticeship is delivered remotely via a live virtual classroom using the very latest Microsoft technologies. These qualifications are globally recognized industry certifications and form the significant building block of IT knowledge for anybody looking to start a career in IT. 

Future Prospects and Career Progression 
We see this role progressing into full time employment within the company. They encourage all apprentices to undertake the necessary training provided internally as this is a good way of progressing within the company.