Enforcement Agent Trainee

Recruiter
Rossendales
Location
Portsmouth
Salary
From £20,000 to £25,000 per annum N/A
Posted
12 Apr 2017
Closes
12 May 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time

Rossendale’s Ltd

Role title: Trainee Enforcement Agent (self-employed)

Earnings potential

£20,000 - £25,000 uncapped OTE

The engagement is subject to a satisfactory CRB & CCJ checks

You must have a full driving licence & own vehicle, business insurance is essential for this field based engagement

Location: Portsmouth/Chichester (PO Postcodes)

We have exciting career opportunities for Trainee Enforcement Agents to engage with us on a self-employed basis based in the Portsmouth/Chichester area. The self-employed role offers a competitive OTE of £25,000 upwards, with uncapped earning potential.

Established in 1972, Rossendales Ltd is one of the UK’s leading Enforcement Agencies and is part of the Marston (Holdings) Limited group. We are a specialist debt recovery and enforcement agency working on behalf of public sector and Government clients, delivering debt enforcement services to over 150 clients. Rossendales is committed to providing an equitable service in the collection of Council Tax, Business Rates & Road Traffic Fines. We ensure all employees receive ongoing support, training in their respective fields and wide range of benefits.

You will be working to maximise the collection for our clients by providing a professional and understanding service, whilst taking full consideration of the customers financial circumstances and current situation. You will deal with every case in the strictest confidence and actively encourage customers to discuss their case with us to find a mutually acceptable arrangement, whilst adhering to the Credit Services Association (CSA) and Civil Enforcement Association (CIVEA) Codes of Practice, aiming to provide a fair and open service to both public agencies and customers.

What we offer our Trainee Enforcement Agents

A self-employed role with realistic OTW and uncapped commission opportunities;

A paid training support package through your first 10 – 14 weeks;

City & Guild classroom and field based training combined with on street mentoring support through to certification and ongoing post qualification support;

Access to state of the art IT software and hardware to assist in your role;

Excellent development opportunities;

Key activities;

This is a field based self-employed engagement where you will make home visits to customers, using negotiation skills with the aim of collecting payments in full or negotiating suitable payment recovery plans;

When appropriate Take Control of Goods in accordance with the Tribunals, Courts and Enforcement Act 2007 and the Taking Control of Goods Regulations 2013.

Achieving performance and quality based targets;

Essential Skills and Qualifications;

Work well under pressure and to high ethical and professional standards

You will possess strong persuasion and negotiation skills;

Excellent interpersonal, and customer service skills with the ability to communicate with people from diverse backgrounds and recognise and act appropriately when dealing with vulnerable customers

Adhering to all industry regulation and legislation

Ability to prioritise and manage your own time

Self-motivated and able to work unsociable hours (between 6am and 9pm)

You will need to be able to supply reference. We will also perform CCJ/DBS checks on all applicants, you must hold a valid UK driving licence.