Office Manager

Location
Keighley
Salary
£18500 - £19100 per annum
Posted
12 Apr 2017
Closes
10 May 2017
Ref
00067388
Contact
Recruitment Genius Ltd
Sector
Healthcare
Job Level
Executive
Contract Type
Permanent
Hours
Part Time
This medical practice provides services for 16,400 patients across 3 locations in Keighley and is seeking a dynamic Office Manager to oversee the running of three practices. It is a friendly, supportive team with clear ethos and values.

This is a unique opportunity to implement new processes giving you the chance to participate in shaping the office operations across the three locations making a significant difference in the smooth running of the business as well as business planning for future growth.

Reporting directly to the Partners and Practice Manager you will have a very hands on approach with the ability to manage and motivate the teams across the business.

The job role is 30 hrs per week.

Responsibilities:

- Responsible for the day to day operations of 3 practices
- Responsible for all staff related planning and management (including rota's, overtime, leave of absence, locums, out of hours), ensuring this is communicated to relevant members of the management team
- Developing a high performing team by monitoring and evaluate the performance of the Practice team, identify and manage change.
- Support the resolution of complaints
- Support the implementation of policy & procedures
- Work collaboratively with other members of the Practice Team to positively support the patients' experience
- Actively participate in the health promotion services offered by the Practice
- Manage daily running of and plan future surgeries and clinics to ensure Practice appointment systems afford access to patients
- Coordinates the allocation of work to reception staff/secretaries.
- Daily management of IT systems
- Implement staff training & development plans, assist with compliance of job descriptions, and evaluate staff performance/coaching/disciplining staff.
- Liaise with Domestic Staff as appropriate
- Responsible for ensuring working procedures within Reception are carried out
- Ensure Business Manager/ Practice Manager is made aware of and kept informed on all relevant matters
- Monitor supplies
- General office administration (devise and maintain information literature and notices, design & implement office policies, maintaining a clean safe environment)
- Assist Practice Manager when required
- Responsible for improving the Practice business and patient centred care.

Requirements:
- Educated to diploma level or equivalent managerial experience
- Experience in the Healthcare sector, particularly in dealing with patients
- Experience of managing a team
- Good understanding of System One, HSCIC, Open Exeter, SharePoint.
- Use of Microsoft Office applications, spreadsheets and data manipulation.
- Experience of managing projects
- Experience of dealing with complaints
- Familiar with employment law and Health & Safety law and legislation
- Experience of Care ID and administering smart cards

If you have the drive and ambition to thrive in a patient care orientated business and would like to be part of a growing team then they would love to hear from you.

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