Repairs Administrator - Social Housing

Recruiter
Linsco Recruitment Ltd
Location
Derby
Salary
£18720 per annum + Benefits
Posted
12 Apr 2017
Closes
11 May 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Repairs Administrator - Social Housing

Derby.

£18,720

Currently recruiting for a repairs administrator to join a maintenance contractor based in Derby, this role will be a permanent position. It is essential that you have experience working for a maintenance contractor or a housing association as a repairs administrator.

Key purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration

Key responsibilities

  • Provide first point of contact for telephone callers and ensure prompt resolution of issues received by phone/fax/email/letter, without the need to refer or escalate cases.
  • Accurate filing of contract paperwork and ongoing maintenance of files, to include for example time sheets and completion sheets from sub contractors.
  • Establish customer needs and provide a service in relation to repairs to properties - e.g. take repair requests from tenants, diagnose repairs to include trade and duration, and book appointments.
  • Work with colleagues, residents, operatives, sub-contractors and other suppliers to ensure targets are met and an excellent service is delivered.
  • Use and update the IT and other systems, inputting and extracting information and ensuring protocol is followed

Notify Line Manager of irregularities.

  • Finance- ensuring financial data is added to the IT system, including budget and job codes.
  • Assess and make appropriate referrals on matters/issues outside own parameters.
  • Resolving complaints by taking details and investigating and resolving them following the complaints procedure.
  • Any other duties as required.
  • Ensure requirements of Health and Safety legislation are followed and undertake
  • Health and Safety training as required.

Key skills and experience

  • Good/accurate numerate and literacy skills
  • RSA II Word processing/ typing or equivalent
  • Experience in an inbound call centre, providing customer focused solutions to enquiries
  • Experience of working in a customer service environment
  • Experience of dealing with a high volume of telephone enquiries on a daily basis
  • Experience in a Housing environment
  • Experience in a repairs & maintenance environment
  • Makes decisions based on set standards and procedures
  • Ability to type to 30 wpm
  • Positively reflects high quality performance standards of the organisation
  • Thrives from targets being set
  • Consistently maintains high level of performance.
  • Communicates in a clear, concise and constructive manner based on own knowledge and experience, meeting the needs of the caller effectively and efficiently, remaining calm and in control.
  • Resilient in difficult or stressful situations
  • Able to empathise with customers
  • Able to produce clear and concise correspondence.
  • Accurate IT skills (Microsoft Word)

If you have the relevant experience then please apply with your most recent CV