Aviation & Ticketing Manager

C&M Travel Recruitment
Sevenoaks, Kent
£23000.00 - £25000.00 per annum + company bonus
12 Apr 2017
11 May 2017
Contract Type
Full Time

Aviation and Ticketing Manager - Kent £23-25k

This specialist holiday company is one of the the leading holiday specialists to Malta, Gozo, Cyprus and Australia. They are looking for an Aviation and Ticketing Manager to join their team.

Aviation and Ticketing Manager - Responsiblities

As the direct manager for the Aviation and Ticketing department and staff, the Aviation and Ticketing Manager is responsible for assigning job duties to individual staff members and prioritizing workloads. You must also ensure that all tasks are completed in an effective and timely manner.

Aviation and Ticketing Manager - Tasks

  • To provide coaching and guidance to all team members and train all new incoming staff
  • Excellent working knoweldge of a GDS system, ideally Amadeus
  • Ensure incoming calls are answered promptly and dealt with to the best of ability.
  • Monitor aviation and ticketing email inbox and ensure emails are responded to promptly.
  • Booking of both low cost flights and scheduled flights as well as processing schedule changes
  • Ensure fares are loaded in the GDS and that airline IT contracts are up to date
  • Make sure tickets are all issued by their deadline as well as processing refunds and ADM's
  • Ensure ticket documentation is sent to clients in the appropriate time frame.
  • Ensure Online check in forms are filed, processed on the airlines website and clients are sent boarding passes.
  • Make sure ETA's, ESTA's and visas are completed correctly and sent to clients in sufficient time prior to departure.
  • Any other duties deemed necessary by either your Manager or Director.

Aviation and Ticketing Manager - Tasks

  • Must have good organisational skills
  • GDS experience is essential - preferably Amadeus
  • Experience in managing a team
  • Excellent telephone manner

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk