Senior Operations Manager

Executives Online Recruitment Limited
Up to £75,000 + highly attractive pension scheme
11 Apr 2017
11 May 2017
Contract Type
Full Time
Our client is a retail Community bank with 6 branches across the UK including Scotland, the midlands and London. The business is growing and have created a new position for an ambitious Deputy Head of Operations who sees this as a stepping stone for further career advancement

Role Function
To manage day to day responsibility for the Branch Operations, Central Operations ("COPs"), Trade Finance Operations ("TFO"), Credit Administration Department (CAD), and Treasury Back Office ("TBO") ensuring that a professional service is provided at all times, and that service standards are met.

Location : Birmingham

Supervisory Responsibilities
Branch Operations Managers, PHC Operations Manager; Central Operations Management; Trade Finance Operations Manager; Credit Administration Department, Treasury Operations Manager

Key responsibilities

- Responsibility for managing Operations and ensuring that it is delivering to agreed KPIs, service standards, compliance with regulations and within budget.
- Inspiring, motivating and developing the team to ensure performance is optimised.
- Managing agreed change initiatives to improve process and performance and reduce costs.
- Setting and delivering challenging targets in consultation with the management.
- Coaching and improving the performance of the Managers and their teams.
- Identifying development areas to address issues of underperformance where appropriate.
- Being proactively responsible for employee motivation including monitoring and targeting levels of employee engagement.
- Creating a dynamic work environment where people continuously develop and contribute to our goals.
- To review and develop the short and long term strategy for Operations.

Candidate Profile

- Minimum A- level or equivalent qualification
- Minimum five year relevant banking experience
- Very much a people person with exceptional soft people management skills
- Hands on operations manager with experience of delivering high performance preferably within retail banking financial services sector.
- Working knowledge of retail banking regulatory environment.
- Knowledge of statutory/legal regulations relating to retail banking.
- Naturally proactive and enthusiastic with the ability to hit the ground running.
- Strong motivator, performance manager, trainer and coach.
- Confident with the ability to work on project and communicate across the business.
- Strong analytical and judgement skills - evidenced by track record.
- The ability to train and develop staff and explain changes to management.
- Strong communication, interpersonal, team working and organisational skills.