Underwriting Specialist/Underwriter (Slough)

Contact Centre Recruitment Ltd
£28,000 - £30,000 Plus Car & Excellent Benefits
11 Apr 2017
11 May 2017
Contract Type
Full Time
Underwriting Specialist / Underwriter

Location: Slough

Salary: £28,000 - £30,000 Plus Car & Excellent Benefits


The major purpose of the Underwriting Specialist is to assess customers financial risk associated with customer credit.


The Underwriting Specialist will assess customer risk by manually underwriting credit requests accordance with the companies credit/underwriting policy rules and in accordance with service level adherence targets. As part of the manual underwriting process, the Underwriter will undertake the appropriate analysis of retail customer's financial statements in order to assist in reaching timely and accurate conclusions on the Referral (e.g., "Accept" or "Decline" decision) This information, coupled with an analysis of the customer's repayment capacity, will enable the Underwriter to reach the appropriate lending decision.

The Underwriting Specialist will utilise various systems to achieve acceptance decision targets. Using a proactive approach to work management and service level adherence, the Underwriter also uses internal systems to help self-manage their work queues. This will ensure that work queues are reviewed and actioned in accordance with agreed proposal status review targets.


- Underwrites, in accordance with credit policy rules, retail portfolio quality and service level adherence targets
- Ensure Underwriting work queues are reviewed in accordance with agreed work queue status review targets
- Self manages own work queue
- Answers Customer and Account Manager enquiry calls in accordance with average speed of answer targets
- Answers inbound enquiry calls as required
- Ensures Manager is aware of potential issues associated with proposal backlog
- Undertake testing and tuning of the retail and commercial scorecards
- Meet individual telephone statistic goals
- Adhere to formal and regulatory processes and policies
- Participate in tuning of any predictive risk modelling (in conjunction with the Manager and or Collections personnel)
- Review SLA adherence and performance reports (in conjunction with Manager)


- Capable of undertaking quantitative and qualitative analysis; the ability to review metrics/financial ratios and supporting information and be able to understand what they mean for each proposal
- Sees non-apparent relationships between data and information
- Understand financial statements (balance sheets, income statements, cash flow)
- Able to interpret credit reports, extracting non apparent information when making lending decisions
- Thoroughly understand underwriting and credit practices and procedures
- Adhere to the Underwriting team schedule and attendance guidelines
- Confident in making credit decisions and takes ownership of individual proposals
- Ability to operate, upon training, a credit decisioning and workflow management system.
- Ability to talk and type at the same time - detail orientated
- Good documentation, writing and speaking skills; the ability to effectively disseminate decisions to a variety of individuals (orally or in print)
- Able to explain rationale for technical underwriting decisions to appropriate personnel
- Good problem solving, communication, and organizational skills
- Ability to maintain a satisfactory attendance record


- 3 years' experience in an underwriting or credit analyst position in financial services
- Experience in the consumer finance industry is advantageous.
- Practical experience with scorecard design and testing