Stakeholder Support Executive

Bucks and Berks
£21k pa
11 Apr 2017
11 May 2017
Contract Type
Full Time
Stakeholder Support Executive required for a well-established client near Maidenhead. The successful candidate will have proven customer service skills and a desire to provide an excellent service which will exceed customers' expectations as well as a high level of oral and written communication skills.

The company offer a friendly and supportive working environment with benefits such as a 35 hour working week and opportunities for progression.


- Manage the events process from when the event details have been received from the organiser, to promotion, delegate bookings, day of the event and post event evaluation
- Populate the website with event details, making sure content is proofed and on brand ensuring event details up to date, liaising with the event organiser if there are any changes to the content and keeping EO update with the booking numbers
- Ensure that all event promotion, whether online, e-mail or social media is proofed and content is always correct and updated maintaining a consistent editorial and visual identity
- Build and send promotional emails and newsletters for the regional and sector communities
- Take delegate bookings for the events, accurately maintaining all databases and process payments, including raising invoices and tracking and chasing payments. Confirming delegate bookings and sending receipts
- Inform delegates of any changes to the event and send out joining
- Liaise with the event organiser on what they need for the event and ensure delegate packs sent in plenty of time
- Send out post event e-mail to delegates and collate post evaluation feedback
- To assist and contribute to the day to day running of the Networks support team
- As part of the Network Support team be a key contact at Head Office for all stakeholder groups including international offices
- Maintain the membership database ensuring it is updated with relevant regionals/sector/branch boards and committees and kept in line with policies and procedures
- Fulfil requests from Stakeholder groups for materials, resources and country statistical information, advising where appropriate what is most suitable for their needs
- Ensure regions/International groups on the membership database is always has current information
- Work across the business to ensure all policies and procedures for volunteers are updated regularly, and ensure this information is filtered to staff and volunteers alike
- Be point of contact between Network Manager and finance for coding expenses and invoices for the regions

Learning community (Support role)

- Deal with day to day enquires from UK and overseas Study Centre network
- Provide initial contact for accreditation enquiries and send relevant documentation upon request
- Manage all study centre data and communicate changes with relevant stakeholders
- Raise invoices and credit notes for study centre administration
- Provide support for updating information on the Tutor Zone website
- Provide additional administrative support for tutor training events
- To support the coordination of communication activities from Head Office to the network and to ensure that they are aware of Head Office policies, procedures and policies that are relevant to them
- Send out the annual accreditation/self-review documents once centres are approved
- Prepare and implement the dissemination of the Case Study to study centres
- Prepare and implement the process for sending out student results to Study Centres
- Handle results queries from study centres, also ensure moderation reports are available
- Undertake other administrative duties to address information needs for the study centre network as required
- Innovation & Process Improvement
- Ability to handle/deal with complaints in a professional manner
- Continually look for opportunities to improve levels of service to members/customers both internally and externally, with consequent improvements to the Networks support team's processes as a whole
- To assist in developing metrics and processes to measure results of the network activity both in the UK and internationally


- Proven Customer Service skills and a desire to provide an excellent service which will exceed customers' expectations
- High level of oral and written communication skills
- Well organised and with an ability to prioritise workload to ensure a good level of service is maintained
- Capacity to remain calm under intense pressure brought about by high volumes of customer contacts
- Ability to develop good working relationships with members and colleagues
- Ability to offer constructive feedback
- Lead and give direction during peak periods of demand
- High attention to accuracy and timeliness
- Willingness to learn and develop
- Excellent computer skills and knowledge of Word, Excel and Outlook

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).