Operations Technician (Shift)

The Bridge Ltd
From £19,000 to £25,000 per annum
11 Apr 2017
11 May 2017
Contract Type
Full Time

Operations Technician

Operations Technician (Shift) - Knaresborough

£19,000 - £25,000 (dependent on experience) + 20% shift allowance and excellent benefits

Key Responsibilities:

  • Provides monitoring and 1st Level Support for Business Critical Services ensuring that Service Standards are maintained and quality service provided
  • Performs and supports operational processes across multiple environments ensuring all tasks are managed and conducted to the highest possible standards
  • Works closely with IT Technical and Application Support teams in identifying and resolving processing issues. Performs problem determination, analysis and executes corrective action.
  • Ensures timely delivery of client SLA’s across all platforms
  • Provides application release capability across the distributed estate
  • Undertakes routine batch processing across specified systems in accordance with defined processes. Including loading client originated files and direct client communication
  • Recommends process improvements to ensure computer equipment is functioning correctly
  • Ensures procedures are followed and standards are met while tracking all jobs and maintaining the appropriate documentation

Essential Skills/Experience:

  • A minimum of 18 months’ experience working in an IT organisation is desirable, or able to demonstrate a keen interest in IT
  • A qualification in an IT related subject, is desirable
  • Ability to collaborate in a team environment, be flexible to working shifts and cover overtime
  • Effective oral and written communication
  • Ability to prioritise workloads and manage conflicting requests

*Full on the job training will be provided*

* You will be required to work 38.5 hours per week. This will usually be on a 24 hour, 7-day shift rota, between the hours of 7am and 7pm