Account Manager

Recruiter
Redwood Search
Location
Kidderminster
Salary
£18000 - £20000 per annum
Posted
11 Apr 2017
Closes
11 May 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Account Manager (Temp - Perm)
Kidderminster
Temp to perm £8.50 per hour rising to £18000-20000
Monday to Friday 8.30am-5pm
Free Parking


Job Purpose:

Manage customer accounts effectively


 Key Responsibilities and Objectives
  • Customer liaison consistently via phone and email
  • Planning of maintenance and service visits
  • Booking in of service jobs, including contacting the customer, arranging the paperwork
  • Follow ups to service visits, including booking in of repairs, completing post maintenance reports
  • Booking in of reactive maintenance and repair calls, on site and in the workshop, making sure all logistics are effective.
  • Compile and report on KPI’s for contract review meetings, and attend customer meetings.
  • Answering customer queries over the phone and by email
  • Database management
  • Auditing ongoing work of the engineer including assets and job cards.
  • Pulling data for monthly diary planning
  • Liaising with engineers.
  • Ensuring KPI’s are met to ensure customer expectations are maintained.

    Key Deliverables

  • Auditing workloads per Account for Overdue Assets, Not Found Assets and Job Cards on a monthly basis.
  • Monthly KPI production, both PPM and Reactive with diagrams.
  • Attending meetings with customers and producing minutes for key persons.
  • Contacting customers on a quarterly basis to touch base and ensure all work is okay etc.
  • Ensuring engineers have a full workload and they attend sites when they should.
  • Ensuring all job cards etc. are kept up to date.
  • Capture any non-conformances and report these to their line manager.Skills and Experience

  • Multitasking
  • Organisation, time management, planning
  • Good telephone manner
  • Conflict resolution, problem solving
  • IT skills
  • Good memory
  • Maths and English
  • People skills
  • Stress management


Requirements



Good organisation skills


Experience in customer service


Excellent communication skills

Please contact Michelle at Redwood Search for more information.Recommend your family and friends to us and on their successful placement, we will give you £250 worth of vouchers of your choice. (T&C's apply). Please visit our Redwood Search website to find more roles!