1st Line Support Analyst

Location
Bristol
Salary
£18000 - £20000 per annum
Posted
11 Apr 2017
Closes
09 May 2017
Ref
00067278
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
Do you want to work for a growing, ambitious & forward-thinking managed-IT-services Microsoft Gold Partner? This company provides a wide range of technology solutions and services to organisations. They work hard to gain accreditations and build strong partnerships with industry-leading vendors and suppliers.

1st Line Analyst
As one of the 1st line analysts you'll be responsible for a mix of break-fix incidents & service requests from multiple clients. You will work on a wide range of leading edge technologies, have the opportunity to further your skills and work with enthusiastic IT professionals. You will operate predominantly on the service desk but also have the chance to work on PC hardware in their workshop.

Key Responsibilities:
- Develop a good understanding of our client base
- Responsible for developing and maintaining good client relationships
- Gather information to identify issues and troubleshoot to a successful conclusion
- Assist and carry out hardware and software troubleshooting
- Respond to client tickets requests either via phone or email
- Log cases, resolve technical incidents and service requests efficiently in accordance with internal processes and procedures
- Ensure their case management system and their customers are kept up to date

Essential Criteria:
- Be able to deliver exceptional customer service
- Have good IT knowledge
- Team player with good interpersonal and communication skills
- Positive attitude with a 'can do' approach
- Ability to remain calm in a pressured environment
- Reliable, good work ethic and willingness to learn

Benefits:
- 22 days holiday, rising by one each year, up to 25 days in total - plus bank holidays
- A staff referral scheme giving you the opportunity to earn up to £500 for recommending a friend
- They could save you money on your childcare through their Childcare Voucher scheme
- Awesome staff area with PS4, table football, pool table and arcade game machines
- Free onsite parking
- They regularly partake in fun days for Charity

Location:
Their offices are located just outside of Bristol in Portishead. They are accessible via the M4 & M5.

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