Customer Service Advisor

£19000 - £21000 per annum
10 Apr 2017
08 May 2017
Recruitment Genius Ltd
Public Sector
Customer Service
Job Level
Contract Type
Full Time
Reports to: Sales Manager
Hours: Full Time, 0800-1700 Mon-Fri with 30 minutes' break
Holiday: 28 days including public holidays
Salary: £19,000 - £21,000 depending on experience plus bonus scheme
Probation: Six months

This company is a well-established distributor of packaging solutions and consumables to industry, based in Liverpool.

Position overview
Works within a team responsible for providing great customer experience through painstaking, conscientious, meticulous attention to detail for customers. The team is also responsible to keep and grow all existing customers to set targets.

Qualifications and Experience
- Eight GCSE's at grade C or above
- Two A-levels at grade C or above

- Strong phone communication skills
- Ability to understand detailed customer requirements and record and communicate these effectively
- Excellent written communication skills
- Proactive team player able to work alongside the allocated Customer Service Supervisor
- Negotiation skills for customer follow-up and assisting in closing sales
- Ability to multi-task, prioritise, and manage time effectively
- Outstanding knowledge of MS Office; knowledge of CRM software

Key Roles and Responsibilities
- Answers incoming calls and directs to relevant person.
- Uses company resources to totally satisfy any customer questions or enquiries.
- Upsells, recommends alternative products and up's prices where possible, on selected accounts
- Ensure that Key Account Managers, Operations and Team are aware of issues, opportunities and relevant news.
- Work with Operations, the customer and your team to manage a 'minor crisis' quickly, quietly and effectively
- Enter orders on the system accurately & efficiently
- Ensure the customer is getting the goods when they want them, not when they think they want them! If two days is OK, give Operations two days to get it there. Under promise, Overachieve.
- Remain objective and use the team where necessary. If workload is more than normal, call the team in!

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