Senior Technical Engineer
Are you fascinated by all things technology? If so I have a fantastic opportunity to join a truly innovative organisation where ideas and creativity within technology is the culture!
I am recruiting for an intelligent, highly skilled, Senior Technical Support Engineer with excellent communication and troubleshooting skills to join a super successful and talented Support team.
To be successful in this role you will need a deep technical knowledge of Java based software applications, and a consultative approach to working with global Support, Engineering and Project teams across the business and customer base.
Ownership of the resolution of issues in complex customer deployments
Answering both technical and non-technical questions for customers, in core hours and when on call
Contributing and maintaining KB articles
Providing feedback on our products from a customer and technical perspectiv
Identifying, reporting, and patching bugs in our application code
Making recommendations on areas of process improvement
Commercial 2nd/3rd Level Technical Support exposure in a large systems server environment
Advanced analytical, problem diagnosis, troubleshooting and resolutions skills
Good working knowledge of:
Core Java and Java EE
Java Application Servers: Apache Tomcat, JBoss, WebSphere, WebLogic
Troubleshooting capabilities of common Browsers: Developer Tools, Console, HAR
Experience of SSL, key exchange (public and private)
Networking concepts: TCP/IP, HTTP, CDN
Experience of working in a business critical 24 x 7 Service Support environment
Installing, patching and configuring Java applications
Experience using CLI on Linux
Experience writing and executing SQL statements against Postgres, Oracle or MySQL
BS in Computer Science or equivalent technical training and professional work experience
If this looks like the perfect next step for you, please apply today!