Service Desk Manager

Recruiter
Harrington Starr
Location
London
Salary
£60000 - £70000 per annum + bonus, benefits + training
Posted
09 Apr 2017
Closes
09 May 2017
Contract Type
Permanent
Hours
Full Time
Service Desk Manager (Service Desk, Windows, Continuous Service Improvement, People Management, Stakeholder Management, Financial Services) £60,000-£70,000

Service Desk Manager (Service Desk, Windows, Continuous Service Improvement, People Management, Stakeholder Management, Financial Services) £60,000-£70,000

A leading financial brokerage are looking to hire a Service Desk Manager to join their growing team. This is a fantastic opportunity for a talented Service Desk Manager with strong leadership skills and a financial services background to join a company which prides itself on its ambition and change heavy culture.

In this role as Service Desk Manager you will be managing multiple Service desks over the country, being both hands on and hands off technically. You will be tasked with ensuring all Service Desk KPIs are met, ensuring customer are satisfied. You will be responsible for setting objectives for staff and carrying out appraisals and 1-to-1's therefore it is vital for this role to be a strong communicator and personable in nature. In terms of technology you will be overseeing the Service Desk personell dealing with issues 1st-3rd line so strong hands on experience of Windows tech is a must. Central to this role is the major focus on continuous service improvement and you will be expected to head up several future strategic initiatives.

In order to be considered for the role of Service Desk Manager the following skills will be required;

- 5 years + support of Windows Environments (Windows, Exchange, VMware, Citrix, SCCM etc)

- Hands on management experience of multiple teams (e.g. KPI setting, carrying out staff appraisals, objective setting)

- Experience of setting strategic objectives for major companies

- Excellent communication skills and a highly client facing nature

If you are an ambitious Service Desk Manager who places huge importance on customer service then this may be the perfect next role for you. You will be working within a fast paced, dynamic brokerage, using cutting edge technology, managing people of the highest calibre. On top of this you will be able to impact real change on the organisation, shaping the strategid direction of it in a very visible way. Apply today or send CVs direct to for interviews to begin ASAP.

Service Desk Manager (Windows, Continuous Service Improvement, People Management, Stakeholder Management, Financial Services) £60,000-£70,000