Security Consultant

Recruiter
Intelligent Recruitment
Location
Knutsford
Salary
From £65,000 to £90,000 per annum Superb base with first class bonus a
Posted
09 Apr 2017
Closes
09 May 2017
Contract Type
Permanent
Hours
Full Time

The Security Consultant acts as a dedicated customer focus for premium customers and will require a close liaison with all internal teams. The role collaborates, communicates and coordinates with customers, Product Specialists, SEO, Development and Management as required to ensure customers’ satisfaction.

Experience, Knowledge and Skills

Essential:

 Escalation management experience

 Evidence of strong problem solving skill and motivation

Can demonstrate initiative & assertive drive

Strong case management skills

 Demonstrate energy for customer satisfaction

 Knowledge of current Microsoft Operating Systems

 Knowledge of security tools and technologies

 Knowledge of Firewall, VPN, TCP/IP networking protocols

 Experience in managing technical projects

 Ability to identify critical situations and to communicate them to others

 Ability to multitask and prioritize job requirements with minimal supervision

 Strong presentation and negotiation skills

 Excellent Analytical skills

Desirable:

 Senior experience of customer relationship management / presales or consulting

 Computer Security experience / Qualification

 Multiple level communication skills (technician to C level)

Project management experience

 CompTIA Security

 Business Development experience – either as contributor or Manager

Specific Responsibilities/Functions

Customer Advocacy

Monitor and manage each of their customers’ issues daily with emphasis on progressing cases towards resolution and having the appropriate resources involved

Represent customers’ interest when they need a patch, hotfix or FMR at all levels within our organization

Provide customer with proactive communication regarding program information, supportability issues and strategic product plans.

Business Advocacy

Ensure internal and customer service level agreements are met for all issues

Assist in maintaining effective and efficient communication between customers, sales, management, and Product Specialists

Provide customers with monthly and quarterly Executive Summary Reports and host conference calls as needed for the customer and virtual team to discuss past or current issues. Work with the customer during these sessions to establish customer agreement with severity and impact assigned to issues.

As a global leader in innovation and new technology, my client fosters a collaborative, supportive, and a boredom-free environment where the brightest minds in the world come together to achieve exceptional results