Income Officer (Housing Benefits & Planning)

121 Jobs Limited
London (Greater)
12 Jul 2018
11 Aug 2018
Contract Type
Full Time

Contract Length : 4.5 Months

Purpose of the job

To be the first point of contact for the tenants and their representatives in respect to all residential rent charges and arrears queries. By negotiating payment plans and deciding on which cases to take legal action on an internally service managed basis, the post holder is directly responsible for the revenue income stream into HRA and will have a direct influence on the monthly income and arrears totals which are reported to senior management at the corporate income and debt meetings.

Liaising as appropriate with the tenants, the court system, external solicitors, other tenant representatives representing the Council's interests and actively engaging with the council's modernisation agenda, adopting and promoting modern ways of working. In the course of these duties, referring suspected fraud or unauthorised occupancy cases to multi agency investigation teams.

Ensuring the Council's reputation is protected and enhanced through a high quality, professional income collection service.

To be the public face of the rent income collection team on behalf of all other budget holders who provide the services across the borough to all of our residents.

Job Context

The post-holder will be required to work with a wide range of stakeholders, but in particular:
  • Residents
  • Area office staff
  • Contractors, and in particular the CSC
  • Debt collection agencies
  • Advice Agencies
  • Housing Support staff, and social services staff.
  • Other Council Departments
  • Internal and external legal services including court system.

The post holder will be required to work without supervision in remote locations part of the time.

The post-holder will work directly with the public and have a high degree of awareness of equalities and diversity issues.

The post holder will work to the Income Management Team Leader - structure chart attached.

The Income Officer will have no direct reports.

The post holder will have no direct budgetary responsibility, but will have responsibility for collecting income across a patch of up to 1200 properties.


Knowledge, including educational qualifications:
1 Educated to 'O' level/GCSE standard or similar qualification.
2 Understanding of inner city housing issues.
3 Knowledge of debt management procedures, including legal process, rent and service charge setting principles.
4 Knowledge of computerised rental management systems.
6 Understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism and other forms of negative discrimination through the Council's policies and procedures.
7 Understanding of and compliance with the Council's Health & Safety Policy.

8 Experience in a customer facing role, ideally in a social housing field.
9 Experienced in the application of housing revenue collection procedures and policies.
10 Experience of working in a performance management environment and experienced in the development and meeting of personal and team performance targets

Aptitudes, Skills & Competencies:
13 Ability to communicate effectively, both orally and in writing.
14 Ability to understand and effectively use rent accounting systems.
15 Ability to understand, apply and effectively use legal processes.
18 Negotiation and problem-solving skills.
19 Ability to use prepare and organise data for spreadsheets, manage and present numerical data
20 Ability to draft correspondence, information and reports etc to a high standard using 'windows' application IT.
21 Effective numeracy skills.

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