Claims Advisor

KennedyPearce Consulting
09 Apr 2017
09 May 2017
Contract Type
Full Time

An excellent opportunity for an experienced Claims Advisor to join this leading claims management solutions global company based in Essex

You will join this small friendly team in pro-actively handling claims in a manner that supports efficient and effective settlement for the policyholder. To add value to the customer journey by providing sound technical advice and keeping them informed at key stages.

Key Responsibilities:

  • To deliver a first class end to end subsidence claims handling service - progressing claims efficiently and fairly in a manner that supports the customer and partners our insurance clients brand and values.
  • To understand the nature of the claim and set a strategy for resolution understanding each individual demand and likely outcome.
  • To really understand what matters to the customer and put this first.
  • To identify and understand the nature of any blockages and failure demand - take ownership of issues to identify problem at root cause and adopt getting it right first time to enhance the customer experience.
  • To take sole responsibility for every claim personally handled - ensure parties are kept informed and work with others to build on end to end flow.
  • Build strong relations with colleagues, brokers and suppliers to ensure seamless claims handling service.
  • Capture feedback and continuously look for systems improvement to enhance the overall claims handling process.
  • To promote the Company ethics and values, focus on first principles of getting it right for the customer.
  • To manage your own caseloads from beginning to end.


  • Good Claims experience preferably within property and more specifically to manage subsidence claims.
  • Excellent verbal and written communication skills, to convey technical information in a clear and concise way.
  • Good problem solving skills to identify failure demand and initiate resolution.
  • Well developed interpersonal skills to build rapport and manage customer expectations.
  • Good organisational and time management skills; to co-ordinate and deliver on a variety of actions concurrently, delivering every time to high standards.
  • Strong computer literacy skills to make effective use of a variety of ICT platforms and applications.
  • The role will be office based in Billericay
  • Occasional travel to other UK offices may be required.
  • The role involves managing own caseloads from beginning to end.
  • Requirement to liaise with internal colleagues and external stakeholders - Policyholders, Clients, Brokers, Suppliers
  • Preferably you have a minimum of 6 months claims experience
  • Commitment to achieve an Insurance qualification to Certificate level- Cert CII/Cert CILA.

Hours: 9am - 5pm
Salary: £16,000 - £18,000
Location: Billericay
Duration: 12 months FTC
To commence ASAP