Service Advisor

Recruiter
V8 TALENT LTD
Location
Hull
Salary
24000.0000
Posted
09 Apr 2017
Closes
09 May 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Our clients are recruiting for an experienced service advisor for their busy premium dealership in Hull.

If you want to work for the most effective and personable management team in Yorkshire please apply below.

Service Advisor Job Duties

  • Communicates with clients about vehicle problems, insurance questions, and warranty issues
  • Maintains positive relationships with clients to ensure repeat and return customers
  • Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available
  • Answers customer questions about services, including when to expect vehicle repairs
  • Displays extensive knowledge about products and services
  • Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
  • Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
  • Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time
  • Acts as an advocate for clients when communicating vehicle problems and needs to repair department
  • Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner
  • Processes customer payments
  • Demonstrates extensive knowledge of service department

Service Advisor Skills and Qualifications

Previous Experience in Vehicle Service Department, Knowledge of Vehicle Parts and Services, Computer Skills, Customer-Facing Skills, Strong Communication Skills, Team Management, Sales Experience, Enthusiastic Attitude, Self-Motivated