Event Co-ordinator- Based in Peterborough

09 Apr 2017
09 May 2017
Contract Type
Full Time

Event Co-ordinator

Peterborough (Full Time)

£16k (Non Negotiable)

Job Purpose:

Our team work enthusiastically to ensure our customers get the ultimate customer experience. We are passionate about the company and we rise to any challenge. With a huge client base, our mission is to take the Progressive name from a force to be reckoned with in the UK, to Global domination.

The Goal of the events team is to create an event that is a transformational life changing experience in a comfortable, positive environment, ensuring that we are attentive to the needs of the customer whilst maximising every sales opportunity.

The role of the Event Co-ordinator is to assist with the organisation & administration of events

Key Result Areas

  • Provide admin support to events team
  • Assist in the world-class delivery of events
  • Identify improvement areas and take action
  • To provide exceptional customer service to colleagues at events and in communication with clients
  • Provide outstanding support to the event managers and delegates in all areas
  • Seek ways to contribute further and ensure excellent results with event delivery and customer feedback

Customer Service

Adhere to customer service levels & procedures specified in the VIP customer service manual

Provide personal, prompt replies to all enquiries from customers

Ensure all customer enquiries are followed through all the way to resolution


Check and respond to daily emails from customers, through several email accounts

Answer the events telephone

Ensure all administration is prompt & accurate

Ensure all data input into Infusionsoft is accurate

Complete any administrative follow up from events

Ensure the editing, reformatting, printing & assembling of manuals, handouts and sales paperwork are completed on time

Ensure all filing is kept up to date in a systemised way

Time Management & organisation

Ensure all deadlines are met

Ensure all paperwork & data files are stored in an organised manner

Ensure own workload is prioritised and planned in advance


Assist in setting up the training rooms

Recognise sales opportunities & pass leads to the sales team at the earliest opportunity

Ensure manner & appearance is professional at all times

Assist the Event Manager at trainings as required

Assist with pack up for events both on and off site


Attend weekly Events update meetings

Attend planning meetings as necessary

Liaise and co-operate with other departments

Research the cheapest suppliers

Please free to submit your CV should you feel you have the relevant skills and experience. Please note due to the amount of candidates CV's we recieve only successful candidates will be contacted.