Technical Support Service Desk analyst / Remote Support Analyst

Global Technology Solutions Ltd
Kingston upon Hull
12 Jul 2018
15 Jul 2018
Contract Type
Full Time
Technical Service Desk Analyst / Remote Support Analyst

A fantastic opportunity has arisen for a Technical Service Desk Analyst to join well established blue chip organisation based at their prestigious offices in Hull.

As a Technical Service Desk Analyst you will provide a high level of technical support and guidance to resolve incidents and requests at the first line or monitoring progress through to resolution in accordance with Service Level Agreements (SLAs).

This involves working across a number of technologies including PC's/Laptops, Software applications and Mobile devices. Working on the front line of our clients internal IT team this is an excellent opportunity to build on current skills and expand your knowledge.

This is a fast paced role, the IT Service Desk is a team of 6 who support our clients critical business systems - in excess of 50; with 200 additional services. They support circa 1,800 users & handle up to 5,000 contacts to the IT Service Desk per month.

As a Technical Service Desk Analyst you will provide technical remote support to our clients employees, managing all issues & requests and advising on service issues, all within our clients IT Service Management system.

As one of this team, you would be expected to determine the most suitable way to rectify the issue, resolve within expected timeframes, or escalate the issue where necessary to ensure a high level of service delivery is maintained.

As a Technical Service Desk Analyst/ Remote Support analyst You must be able to demonstrate knowledge/skills and experience in the following technologies:

*Experience of supporting users on Microsoft Windows 7, 8.1 and 10 operating systems
*Microsoft Office 2010 upwards
*Active Directory
*Exchange 2010
*Experience of working on an IT Service Desk
*Understanding of ITIL Service Management

This role also requires:
*Excellent interpersonal and communication skills (verbal & written)
*Excellent problem solving skills using judgment and experience
*Excellent customer service and support skills
*Initiative and creativity
*Good organisational skills
*Effective time management
*Good influencing and negotiation skills
*Good relationship management
*Ability to operate in a high pressure environment
*Ability to work without supervision
*Ability to act up DOA in the absence of the IT Service Desk Team Leader

You'll be working 37.5 hours per week, Monday to Friday. start times vary from 8am to 10am, and finish times from 4pm to 6pm.
This role will require you to go through an enhanced Security Clearance process.

So if you are a Technical Service Desk analyst looking for your next career move apply now !

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