Service Delivery Manager

12 Jul 2018
15 Jul 2018
Contract Type
Full Time

About Us

Manheim is the world’s largest automotive services company and, through its unparalleled range of products and services, drives every stage of the used vehicle lifecycle. A subsidiary of Atlanta based Cox Enterprises, one of the world’s leading media companies and providers of automotive services, Manheim handles nearly 10 million used vehicles worldwide, facilitating transactions representing more than $50 billion in value. In the UK, we provide a national physical and on-line auction network, comprising 16 centres.

We also provide vehicle inspection, repair, reconditioning and pre-sale preparation; transport; logistics; full defleet management and outsourced end-of-contract administration. In addition, Manheim is the UK’s leading automotive digital marketing specialist providing retail marketing and specialist web marketing support to more than 85% of the Top 200 UK dealer groups.

About the Role

The Operations team is a core part of the Auction business, made up of various functions; Yard, Inspections, VCP and Imaging.

As Service Delivery Manager, you will lead, manage and drive all aspects of the Service Delivery function, ensuring all processes are completed efficiently and effectively whilst building robust relationships with Vendors and providing customer service excellence at all times.

Developing robust relationships with both Vendors and Buyers, you will understand their needs, and identify ways to build existing business for the Auction Centre, working with other departments as required. You will drive customer service excellence within your teams, regularly monitoring and reviewing the customer experience and identify ways to continually enhance the customer experience and taking appropriate action as required.

About You

We’re looking for an individual who has proven leadership experience within a similar environment and who has experience of working within rigid regulations and procedures. Comfortable working in a fast paced business environment, you will have the ability to resolve customer queries and complaints to a mutual satisfaction and have budgetary and business planning experience.

With excellent communication and interpersonal skills and a keen eye for detail, you will be able to analyse financial reports or budgets and the ability to analyse data to drive performance. We’d also like you to have strong time management and organisational skills, good analytical skills and the ability to work in line with KPI’s and SLA’s.

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.

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