Technical Support, Broadcast Media (Senior TOC)

Recruiter
NEULION, LIMITED
Location
London
Salary
30000.0000
Posted
09 Apr 2017
Closes
09 May 2017
Contract Type
Permanent
Hours
Full Time

WHAT WE'RE LOOKING FOR

NeuLion are setting up a new Technical Operations Centre in London to support a number of live sporting and entertainment events throughout Europe and are looking for strong candidates to help grow the team.

We are looking for a Senior TOC Engineer responsible for running the daily signal acquisition tasks as well as monitoring and 24/7 live stream support. There is plenty of opportunity for advancement within the organization.

THE EVERYDAY VIEW

Our operators are responsible for:
- Signal Acquisition and encoding both video and audio feeds to be distributed to live video substitution and editing tools.
- Recording archives of live events.
- Escalating video, audio, and technical issues to appropriate parties in a timely fashion.
- Coordinating with clients via phone, email or chat.
- Monitoring several 24/7 live video streams
- Providing on-site and remote desktop support to provide basic trouble shooting steps.

REQUIRED SKILLS AND EXPERIENCE

A strong candidate should exhibit the following characteristics:
- Good with technology; quick learner

- Knowledge of live streaming, including but not limited to video and audio codecs, frame rate, bitrate, and resolution settings

- Should be able to identify elements of a sports broadcast

- Knowledge and experience with ISDN audio equipment.

- Willingness to work nights and weekends

- The ability to work independently and in a team environment
- Ability to perform complicated tasks in high pressured situations

- Experience working in a user support atmosphere

- Strong communication, time management, customer service, and organizational skills

- Strong desire to work in sports

Interested?

We offer a competitive salary and benefits including Health, Dental and Life insurance, 5% pension, 25 days of holiday, childcare vouchers, 50% off gym, etc. In a relaxed working environment in our brand new offices in Old Street.